Salesforce Business Analyst

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $8 billion in revenue. Arista's award-winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability, agility, and resilience. Arista is a founding member of the Ultra Ethernet consortium. We have shipped over 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Arista is committed to open standards, and its products are available worldwide directly and through partners.

At Arista, we value the diversity of thought and perspectives each employee brings. We believe fostering an inclusive environment where individuals from various backgrounds and experiences feel welcome is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as the Great Place to Work Survey for Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest quality and performance standards in everything we do.

Job Description

Who You'll Work With

At Arista Networks, you'll partner closely with cross-functional stakeholders across Sales, Support, IT, and Product teams. As a Salesforce Business Analyst, you'll play a pivotal role in gathering and refining business requirements, documenting the business processes and systems, and effectively communicating technical requirements to engineers and non-technical requirements to the business.

This is a high-impact, collaborative role that combines strong business acumen with deep Salesforce platform knowledge to support and enhance Sales Cloud and Service Cloud processes.

What You'll Do

• Work directly with business stakeholders to gather, document, and refine functional requirements related to Sales Cloud, Service Cloud, and Experience Cloud.
• Lead requirement grooming sessions and process mapping exercises to translate business needs into Salesforce capabilities.
• Analyze current workflows and recommend Salesforce-based process optimizations.
• Collaborate with development teams to define user stories, test cases, acceptance criteria, and solution design.
• Configure Salesforce declaratively (flows, validation rules, page layouts, reports) to support business initiatives.
• Support feature releases by coordinating UAT, training end users, and managing post-deployment feedback loops.
• Evaluate new Salesforce releases to identify opportunities for business value.
• Create and maintain documentation for functional specifications, requirement documents, process flows, and change management.
• Provide training materials and documentation to support business and end-users.

Qualifications

Preferred Qualifications

Additional Information

Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.

We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.

Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.

Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.

Skills Required

Validation Rules, Process Builder, workbench, Excel, Salesforce Configuration, Sales Cloud, Change Management, Flows, Data Loader, Dashboards, Reports, Sharing Rules, Service Cloud