NOC Support Engineer

About Us

Power Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.

With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.

Our Passionate teams across business functions work in tandem with our Industry leading Technology partners to deliver hassle-free technology upgrades projects with time bound SLA's.

The NOC Support Engineer will be responsible for monitoring, maintaining, and supporting network infrastructure, servers, and systems to ensure optimal performance and uptime. The role involves real-time issue detection, troubleshooting, and coordination with internal teams and vendors to resolve network-related incidents efficiently.

Requirements Key Responsibilities

• Monitor network systems, servers, and communication links using NOC tools and dashboards.
• Identify and respond to network alerts, faults, and performance issues promptly.
• Escalate incidents to the appropriate technical teams when necessary.
• Perform initial troubleshooting of hardware, software, and connectivity issues.
• Maintain accurate incident logs and documentation of actions taken.
• Support change management and maintenance activities as scheduled.
• Coordinate with vendors, ISPs, and internal IT teams for issue resolution.
• Ensure adherence to SLAs and provide timely status updates on incidents.
• Generate daily / weekly reports on network health and system performance.

Required Skills and Qualifications :

Preferred Skills :

Benefits

Skills Required

Tcp, Wan, Network Security, Ip, Networking Concepts, Network Monitoring Tools, Dns, Zabbix, Solarwinds, Dhcp, Prtg, Firewall Management, Vpn, Linux, Nagios, Lan