Customer Support Executive

Company Description

Hemens Business Solution is a trusted outsourcing partner delivering high-quality, scalable, and cost-effective Business Process Management (BPM) and Customer Support services to businesses across the globe. We enable companies to scale faster, serve customers better, and operate more efficiently through strategically designed outsourcing solutions powered by experienced professionals, proven processes, and a commitment to excellence. Our key services include Customer Support, Call Center Services, Back Office Operations, Recruitment Process Outsourcing, Lead Generation & Sales Support, and Healthcare BPO services. Headquartered in India, we support clients worldwide.

Role Description :

This is a full-time, on-site role for a Customer Support Executive located in Ahmedabad.

Responsibilities

• Track consignments and update customers.
• Coordinate with transporters for timely updates.
• Handle customer queries via call, chat, or email.
• Resolve delays, complaints, or delivery issues.

Qualifications

Skills Required

Customer Support, Ms Excel, Customer Service, Technical Support, Customer Satisfaction, Mathematics, online support