No longer accepting applications
Workforce Planning Specialist
Gainwell TechnologiesIndia, India, India2 days ago
Job descriptionForecasting and Staffing : Analyze historical data to predict future call volume and staffing requirements for locked forecasts. Develop staffingplans based on forecasted demand and business goals. Adjust staffinglevels based on real-time fluctuations in demand. Scheduling and Allocation : Create employeeschedules that alignwith forecasted demandand labor constraints. Optimize shift patterns to maximize efficiency and minimize costs. Manage employeetime off requestsand ensure adequatecoverage during peak periods. Performance Monitoring and Coaching : Monitor real-time adherence to schedules and performance metrics. Identify areas for improvement and provide coachingto employees. Conduct performance reviews and providefeedback. Data Analysisand Reporting : Analyze workforce data to identifytrends and opportunities for optimization. Generate reportson key performance indicators (KPIs)related to workforcemanagement. Present data insights to management to inform decision-making. Compliance Management : Ensure compliance with labor laws and companypolicies regarding scheduling and overtime. Monitor employeetime and attendance to prevent violations.
Greeting From Gainwells Technology :
Summary
Workforce Management
A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.
Key Skills :
Skills required for a WFM supervisor role :
- Strong analytical skills and ability to interpret data
- Excellent communication and interpersonal skills
- Proficiency with workforce management software
- Understanding of labor laws and compliance requirements
- Problem-solving and decision-making abilities
- Proficiency with telephony routing solutions
- Proficiency with Excel and Power BI
Role & Responsibilities
Shift Timing : 4 : 30 PM to 4 : 30 PM (IST- 9 Hours)
Create a job alert for this search
Planning Specialist • India, India, India
Related jobs
As a Automation Manager you provide leadership to multiple teams who design, develop, and maintain automation and intelligent automation solutions that streamline tasks across WFM operations.You ov...Show moreLast updated: 6 days ago
- Promoted
Workforce Management (Capacity Planner)
Gainwell TechnologiesNagpur, IN In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasona...Show moreLast updated: 24 days ago
- Promoted
Workforce Management Analyst - Forecasting
Gainwell TechnologiesIndia, India Workforce Management (Forecasting).A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and curr...Show moreLast updated: 23 days ago
- Promoted
Senior Manager - Workforce Planning
Marsh McLennanIndia We are seeking a detail-oriented and strategic Workforce Management / Capacity Planning and Reporting Analyst to join our Global Metrics team.
This role will be based in Mumbai / Pune.This is a hybrid...Show moreLast updated: 19 days ago
- Promoted
Workforce Planning Specialist
IQVIA IndiaIndia Workforce Planning Specialist (Operations Effectiveness Specialist 2).Job Summary : Plans, schedules, directs, controls, monitors, organizes, secures and manages processes / tool resources to bring a...Show moreLast updated: 30+ days ago
- Promoted
Workforce Analytics Specialist
GAC SolutionsIndia Data Analyst with strong metrics, data frameworks, HR processes experience.Show moreLast updated: 2 days ago
- Promoted
Workforce Planning Analyst
Stellar Consulting Solutions, LLCIndia Location : Gurugram (Hybrid) Early joiner - 0-45 days only.Workforce Management (WFM) professional.The ideal candidate will have hands-on expertise in.
WFM processes and tools in a fast-paced, high-v...Show moreLast updated: 2 days ago
- Promoted
Workforce Management Senior Specialist
WiseIndia This job is with Wise, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Wise is a global te...Show moreLast updated: 4 days ago
- Promoted
Workforce Management Analyst
Gainwell TechnologiesNagpur, Maharashtra, India Workforce Management (Forecasting).A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and curr...Show moreLast updated: 7 days ago
- Promoted
Manager Workforce Management - Platform Management & Automation - REMOTE Role - Night Shifts
TELUS Digitalnagpur, maharashtra, inRemote
- Promoted
Workforce Forecasting Analyst
Gainwell TechnologiesIndia Workforce Management (Forecasting) Location – Remote India.A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing ...Show moreLast updated: 2 days ago
- Promoted
Workforce Optimization and Adherence Specialist
Teleperformance Global ServicesIndia Grade : II Location : Mumbai Malad / Work from Office Department : WFM Salary : Market standards, based on current CTC Reports To : WFM Team Leader Job Summary : The Workforce Management (WFM) Real-Time...Show moreLast updated: 2 days ago
- Promoted
Workforce Management Software Specialist
MOURI TechIndia Workforce Software Expert (Time & Labor).Years of experience : 6+ Years Location : Hyderabad Notice : Immediate to 15 Days Certifications Required : Integration Certification Level 2 Certification Job ...Show moreLast updated: 2 days ago
- Promoted
Workforce Scheduling Specialist
Aptino, Inc.India Gurgaon, Haryana OR Pune, Maharashtra (Work from Office) Experience : .WFM / scheduling experience preferred Qualification : .
Workforce Management team! In this role, you'll be responsible for creating e...Show moreLast updated: 2 days ago
- Promoted
Workforce Management Specialist
Stellar Consulting Solutions, LLCIndia Location : Gurugram (Hybrid) Early joiner - 0-45 days only.Workforce Management (WFM) professional.The ideal candidate will have hands-on expertise in.
WFM processes and tools in a fast-paced, high-v...Show moreLast updated: 23 days ago
- Promoted
- New!
Workforce Recruitment Specialist
Zen Linen International Pvt Ltd - "Comfort, you can rely on every day"India Field Recruiter - Zen Linen International Pvt Ltd.Workers Recruitment Executive - Field Recruiter • •Department : • • Human Resources • •Reports To : • • HR Manager / HR Head • •Location : • •.On site Job Purp...Show moreLast updated: 18 hours ago
- Promoted
Workforce Management Analytics Lead
NABIndia This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium / large WFM environments and a physical retail environment, supporting multiple channel...Show moreLast updated: 2 days ago
- Promoted
Workforce Management-Assistant Manager / Sr. Manager
CoforgeIndia Job Title : Assistant Manager / Sr.Manager- Workforce Management Skills : Resource Deployment, Resource Allocation, Capacity Planning, Forecasting & Workforce Management Experience : .We at Coforge are...Show moreLast updated: 24 days ago
- Promoted
Senior Workforce Planning Consultant
NABIndia This role is responsible for : Better experience for Customer and Colleague Proven experience working in medium / large WFM environments and a physical retail environment, supporting multiple channel...Show moreLast updated: 2 days ago
- Promoted
ITS Workforce Analyst (GWP), Global Workforce Planning (GWP)
AmazonIndia This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.DESCRIPTION : IT S...Show moreLast updated: 4 days ago
- Promoted
Gainwell Technologies - Frontline Analyst - Workforce Management
Gainwell Technologies, India Workforce Management (Frontline WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in ...Show moreLast updated: 9 days ago