SYSTEM ARCHITRECT

1. Architectural Leadership :

• Design and define the architecture of Network Management Systems within the mobility domain.
• Ensure NMS solutions meet scalability, performance, and security requirements.
• Align system architecture with evolving industry standards and company s strategic goals.

2. Customer Engagement :

• Act as the primary technical interface with customers to understand their requirements and address technical challenges.
• Present and explain architectural solutions, ensuring customer needs are clearly reflected in the proposed designs.
• Manage escalations related to system architecture and provide timely technical solutions.

3. Issue Management & Resolution :

• Lead the diagnosis, prioritization, and resolution of complex technical issues that arise in customer environments.
• Work closely with the Customer Support team to ensure accurate problem identification and timely resolution.
• Create and maintain technical documentation and knowledge bases to aid in issue resolution.

4. Cross-Functional Collaboration :

• Act as a bridge between Customer Support and R&D teams, ensuring clear communication and feedback loops for continuous improvement.
• Collaborate with the R&D team to convey customer feedback and ensure that new features or modifications meet customer expectations.
• Participate in product development cycles to provide insights based on customer usage patterns and needs.

5. Continuous Improvement :

• Identify opportunities for process improvements in customer issue management and architectural designs.
• Propose enhancements to the NMS to ensure it remains competitive and meets evolving customer needs.

Required Skills

• 15+ years of experience in system architecture, with a strong focus on  Network Management Systems  within the  mobility domain  .
• Extensive experience working in customer-facing roles, ideally in the telecom or network equipment provider industries.
• Solid understanding of mobility networks (e.g.,  2G,3G,4G LTE, 5G  ) and their management systems.
• Programming language proficiency in  Java / J2EE, Knowledge in NMS protocols (NBAPI, CORBA, SNMP etc  ). Experienced in ServiceMix, Web Services (SOAP and REST), Springboot, Microservices, Database (SQL). Knowledge of git / gerrit and Module Testing automation
• Strong experience in issue management and problem-solving in complex technical environments.
• Ability to effectively collaborate with cross-functional teams, especially between Customer Support and R&D.
• Strong communication and presentation skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Experience with cloud-based NMS solutions is a plus.
• Java, Ems, Nms

Skills Required

Java, Nms, Snmp, Ems, Microservices