No longer accepting applications

Service Delivery Lead

Bean HR ConsultingKolkata, IN

15 hours ago

Job description

Job Title : Software Service Delivery Leader

Location : Gurugram- Hybrid

Experience : 18–22 years (with minimum 5 years in leadership roles)

About the Role

We are seeking a highly motivated and experienced Software Service Delivery Leader to drive service excellence, client satisfaction, and operational efficiency across multiple software delivery functions. This leader will play a critical role in ensuring smooth delivery of complex software solutions, maintaining client trust, and aligning technology strategy with business goals.

Key Responsibilities

1. Service Delivery Management

Oversee end-to-end software service delivery across multiple client engagements.
Ensure adherence to SLAs, KPIs, and client expectations.
Implement delivery frameworks and best practices for scalable and consistent performance.
Track and analyze performance metrics to ensure continuous improvement.

2. Enterprise Architecture & Technical Governance

Collaborate with business and IT teams to define and evolve the enterprise architecture roadmap.

Develop and enforce architectural frameworks, standards, and design principles.

Align technology solutions with business strategy and modernization initiatives.

Govern technology selection, integration, and scalability decisions.

3. Client & Stakeholder Management

Act as the escalation point for delivery-related issues.

Build and maintain long-term relationships with clients through proactive engagement.

Communicate performance updates and insights to internal and external stakeholders.

Partner closely with Sales, Account Management, and Support teams for end-to-end client success.

4. Leadership & Team Management

Lead and mentor a team of service delivery managers, architects, and engineers.

Manage resource allocation, training, and performance reviews.

Build a culture of ownership, accountability, and collaboration within delivery teams.

5. Process Optimization & Innovation

Identify gaps in delivery processes and implement best practices for improvement.

Conduct root cause analysis and ensure preventive actions are executed.

Stay updated on delivery methodologies, DevOps practices, and cloud technologies to maintain competitiveness.

6. Governance & Reporting

Oversee incident, problem, and change management processes.

Establish governance models to monitor service quality, compliance, and release readiness.

Report delivery performance, operational metrics, and improvement initiatives to leadership.

Qualifications & Skills

Bachelor’s or Master’s degree in Computer Science, IT, or related discipline.

20+ years of experience in software delivery or IT service management.

Minimum 5 years in a senior leadership role managing large-scale teams and enterprise clients.

Deep understanding of SDLC, Agile, DevOps, and Cloud delivery environments.

Strong background in ITIL, service governance, and client engagement.

Excellent communication, leadership, and stakeholder management skills.

Preferred Certifications : ITIL, PMP, Prince2, or Scrum Master.

Apply now by sharing resume at subhash@beanhr.com

Create a job alert for this search

Delivery Lead • Kolkata, IN

Related jobs

Promoted

Senior Delivery Lead

thinkbridgekolkata, west bengal, in

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by...Show moreLast updated: 1 day ago

Promoted

Service Delivery Lead - BPO

ConfidentialKolkata, India

Experience managing 1000+ FTEs is mandatory.This role is critical in driving operational excellence, managing people and processes, and leading business growth strategies.The ideal candidate will b...Show moreLast updated: 5 days ago

Promoted

Delivery Lead

RapidBrainsKolkata, IN

Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee. Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 21 days ago

Promoted

Salesforce Delivery Lead and Architect

Omni ReachKolkata, IN

Salesforce Delivery Manager & Technical Architect.Salesforce initiatives and build a best-in-class Salesforce practice within our organization. This role requires a strategic thinker and hands-on le...Show moreLast updated: 19 days ago

Promoted

Loftware Technical Delivery Lead (LABELLING)

RED Globalkolkata, India

Our client, a global Life Sciences organization, is embarking on a large-scale Loftware implementation program and is seeking an experienced Loftware Lead with deep implementation and technical del...Show moreLast updated: 1 day ago

Promoted

Tech Delivery Subject Matter Expert

ConfidentialKolkata, India

Tech Delivery Subject Matter Expert.Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation.Brin...Show moreLast updated: 5 days ago

Promoted

Senior SEO Analyst / Digital Marketing Manager

RolDriveWest Bengal, India, India

We are seeking a results-driven.Senior SEO Analyst / Digital Marketing Manager.SEO, performance marketing, and global digital campaigns. This role requires hands-on expertise in SEO strategy, analyt...Show moreLast updated: 30+ days ago

Promoted

Service Deliver Manager

Tata Consultancy Serviceskolkata, India

Tata Consultancy Services is hiring for.WALK IN DRIVE LOCATION : Mumbai - Yantra Park Opposite Voltas HRD Trg Centre, Pokhran Road No 2, Subhash Nagar, Thane, Maharashtra,.Experience in Service Del...Show moreLast updated: 1 day ago

Promoted

Team Lead - AMZL, team lead

AmazonKolkata, West Bengal, India

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION : At A...Show moreLast updated: 10 days ago

Promoted

SAP Delivery Lead – FICO (Chartered Accountant)

Biocon Biologicskolkata, west bengal, in

We are seeking a seasoned SAP Delivery Lead with deep expertise in the FICO module, preferably with a Chartered Accountant (CA) qualification. The ideal candidate will have 20+ years of experience, ...Show moreLast updated: 1 day ago

Promoted

Salesforce CPQ Senior Tech Lead - PAN India

Tata Consultancy Serviceskolkata, west bengal, in

Candidate should have 10 to 15 Years experience in Salesforce and minimum 5.In depth Salesforce CPQ Experience.In addition to CPQ knowledge must have functional and technical knowledge.Like Product...Show moreLast updated: 1 day ago

Promoted

AVP- Citizen Development Delivery

Impetus Career Consultantskolkata, west bengal, in

WE ARE HIRING FOR AVP- Citizen Development Delivery.Able to manage group developer, Sr developer for custom app delivery. Configuration / Customization of the ServiceNow platform, including creating w...Show moreLast updated: 1 day ago

Promoted

Integration Lead

Jyodha innovations private limitedkolkata, west bengal, in

This is a contract-based remote role for an Integration Lead.The Integration Lead will manage the integration of software systems, troubleshoot issues, and coordinate with relevant teams to ensure ...Show moreLast updated: 1 day ago

Promoted

Service Delivery Manager - Manufacturing & Quality Applications

CognizantKolkata, IN

The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg. Quality (GxP) IT applications, with a strong focus...Show moreLast updated: 1 day ago

Promoted

Cloud Services Team Leader

Paragon South Asia Services Private Limitedkolkata, India

We are seeking an experienced and dynamic.Paragon Infrastructure Hosting estate, covering the UK, Ireland, Luxembourg, and India. Cloud Infrastructure platforms and associated monitoring tools.The C...Show moreLast updated: 1 day ago

Promoted

Microsoft Power App Lead

Persistent SystemsKolkata, West Bengal, India

About Position : We are Looking for Lead having good experience in implementing and leading of Microsoft power platform as part of a service-oriented architecture for managing dynamic business proc...Show moreLast updated: 23 days ago

Promoted

Digital Lead Generation Enthusiast

TECNVIRONS PVT LTDKolkata, IN

Empower Your Business with Seamless Automation and Intelligent Communication".Tecnvirons is AI-powered multi-Channel communication and business management solution designed specifically for small ...Show moreLast updated: 23 days ago

Promoted
New!

Credit Analysis / Review (Associate / Sr. Associate / Delivery Lead / Delivery Manager)

Acuity Knowledge Partnerskolkata, west bengal, in

Acuity Knowledge Partners is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Lending Services team based in Gurgaon / ...Show moreLast updated: 11 hours ago