Implementation Consultant

Customer SuccessServices

Business Consultant, Staff

Come be a part of the Customer Success ServicesBusiness Consultingteam! We are looking for a self-motivated individual with strong communication and consultation skills. Take this opportunity to join a fast-paced and growing tech company that wants you to excel in your career.

The ideal candidate will have the aptitude to understand the products within the Education Management portfolio, deliver consulting on each of these products, and clearly communicate the methodology and functionality that the products provide, while delivering high quality services to our independent school customers. We are looking for candidates to join our team who have demonstrated strong customer relations skills, problem solving skills, great people skills, and those who are quick to learn. Individuals with these skills thrive in this role.

Education Implementations is a desirable place to work with many attractive benefits. Jump start your career path with an exciting opportunity to learn about consulting in the independent, K-12 school industry.

What You'll Be Doing :

Building and maintaining customer relationships throughout consulting engagements, ensuring customer satisfaction with Blackbaud as a solution provider

Managing customer engagements

Managing the data conversion and software implementation process from third-party products

Ensuring the customer's admissions, registrar, business, and advancement staff are maximizing the potential of Blackbaud software

Creating custom documentation and project deliverables as needed by customers

Meeting required billable and on task utilization targets and customer satisfaction scores

Maintaining internal systems for time tracking, project management, and documentation

Required Experience and Skills :

At least 2-3 years experience implementing or supporting school information systems

Basic knowledge of Blackbaud’s Education Management System

Strong knowledge of admissions, registrar’s, and business office procedures, based on experience in a K-12 and / or higher education environment

Proven ability to manage multiple projects, meet utilization requirements and stay within budgets

Experience with Microsoft Excel, Word, and PowerPoint

Strong problem-solving skills

Outstanding written and verbal communication skills

BS / BA degree or equivalent experience

Ability to work independently, with strong organizational, computer, and communication skills

Job Competencies :

Interpersonal & Relationship Skills

Problem Solving

Detail Oriented

Self-starter

Adaptability & Flexibility

Innovation & Creativity

Drive and Passion for Technology

Results Focused

Customer Focus

Advanced level English

Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!