Analyst - IT Service Desk
ConfidentialIndia, Mumbai5 hours ago
Job descriptionTo ensure all calls are updated and resolved within SLA targets. To endeavour to provide an 'Above Customer Expectation' service. Undertake first line resolution activities. Participate in on-going review and maintenance of the IT Service Desk processes. To take part in knowledge sharing activities; to include both business and technical knowledge sharing. Take ownership of all open tickets within the team. To take part in a shift rota to ensure that adequate cover is provided 24 / 7 per week including weekends and bank holidays. There is an additional leave approved as part of the bank holiday cover. Writes and speaks fluently on all aspects of work and communicates effectively. Actively communicate and seek feedback from colleagues and customers. Be proactive in working along with colleagues to improve Service Desk customer experience. Email
Ability to write professional emails explaining all factors in one go. Take ownership and follow up till resolution. Avoid multiple trail emails and try and call and resolve or fulfill the requirement via call. Undertakes any necessary training associated with the duties of the post and participates in training and development procedures. Complies with Travelex policies and standards, including all Company Health and Safety policies and legislation in the performance of their duties and responsibilities. Maintains confidentiality and observes data protection guidelines. Carries out any other reasonable duties in line with their capability. Should have L1 Azure knowledge and experience to deliver the related support. 3-4 year's experience in IT and customer support / service delivery role. Excellent customer service skills with a high level of focus on quality. Ability to communicate in a clear and professional manner. Problem solving and analytical skills and ability to work under pressure and deliver the best service. Excellent inter-personal skills (verbal and written). Clear understanding and interest in current and emerging IT technologies. Beneficial to have an awareness of the IT industry in general (network, server etc.) An understanding and interest of the use of technology within business functions. Understand process improvement requirements. Data analytical skills.
Service Desk – Analyst
Role Dimensions
The objective of this position is to provide both proactive and reactive first-line technical support across all sectors of Travelex. This role involves collaborating closely with IT colleagues, partners, suppliers, and various business units to establish a centralized point of contact for logging, resolving, and advancing IT-related requirements, inquiries and issues.
Key Accountabilities
Call Management
- Deliver best practices of call management :
- To ensure that all calls are logged accurately within IT Service Desk.
- Capture detail & correct information pertaining to all inbound calls.
- Maintain professionalism on call.
- Good knowledge of soft skills, empathy etc.
Incident Management
Shift Rota
Communication
General
Azure Knowledge
Experience And Personal Qualities
Desirable
Skills Required
Customer Service, It Service Desk, Incident Management, Call Management, Azure
Create a job alert for this search
Service Desk Analyst • India, Mumbai
Related jobs
- Promoted
Global Service Desk Engineer
BDx Data CentersNavi Mumbai, Maharashtra, India Global Service Desk Senior Engineer.BDx is Asia’s fastest-growing data center platform, delivering colocation, build-to-suit, managed services, and interconnection solutions for hyperscalers, large...Show moreLast updated: 4 days ago
- Promoted
Service Desk Manager - ITIL
Mobile Programming LLCMumbai Notice Period : Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.
Manage and prioritize service desk ticket...Show moreLast updated: 30+ days ago
- Promoted
Business Analyst - IT Services & Cloud Domain
INFIMATRIX Technologies Pvt LtdMumbai, Mumbai (district) Job Title : Business Analyst – IT Services & Cloud Domain.Location : Mumbai(Andheri West).Employment Type : Full-time | Onsite.
Experience : 3-4 Years (IT Services & Cloud Domain).We are seeking a d...Show moreLast updated: 3 days ago
- Promoted
IT Service Desk Analyst
ConfidentialNavi Mumbai, Mumbai, India Experience – 6 months to 1 year.An ITIL V4 / V3 Foundation qualification is preferable but not essential.Knowledge of ITIL Processes – Incident, Service Management.
Knowledge of cloud-telephony tool...Show moreLast updated: 1 day ago
- Promoted
IT IS_Service Desk
ConfidentialMumbai IT incidents and service requests via phone, email, or ticketing systems.Diagnose and resolve technical hardware and software issues for Windows / Mac OS, Microsoft 365, printers, VPN, and network co...Show moreLast updated: 30+ days ago
- Promoted
IT Team Lead
Lenovo Indiamumbai, maharashtra, in IT Service Delivery Manager / Team Lead.IT service performance, drive customer satisfaction, and lead a high-performing team.
This role is ideal for someone with a strong ITIL foundation, experience m...Show moreLast updated: 30+ days ago
- Promoted
Business Analyst IT - Powai
Hiranandani Financial ServicesMumbai, Maharashtra, India Planning and implementing system from origination to disbursement.Implementing projects involving multiple applications like Omnifin etc.
Integration with Karza for multiple API’s.Coordinate with st...Show moreLast updated: 4 days ago
- Promoted
IT Service Desk
ConfidentialMumbai, India Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing tools.Diagnose and resolve Level 1 IT issues related to hardware, software, printers, email...Show moreLast updated: 9 days ago
- Promoted
Senior IT Business Analyst
ConfidentialMumbai, India We require an accomplished Senior Business Analyst with in-depth experience of completing detailed business process analysis and requirement gathering to enable the delivery of complex software dev...Show moreLast updated: 9 days ago
- Promoted
Client Service Analyst
ConfidentialMumbai, India If you want to be instrumental in delivering unparalleled customer service and operational excellence, you have found the right team.
As a Client Service Delivery Analyst within JPMorganChase, you w...Show moreLast updated: 30+ days ago
- Promoted
Business Analyst – IT Services & Cloud Domain
INFIMATRIX Technologies Pvt LtdMumbai, Maharashtra, India Job Title : Business Analyst – IT Services & Cloud Domain.Location : Mumbai(Andheri West).Employment Type : Full-time | Onsite.
Experience : 3-4 Years (IT Services & Cloud Domain).We are seeking a d...Show moreLast updated: 3 days ago
- Promoted
Senior IT Audit Analyst
ConfidentialPowai, Mumbai Senior Manager - IT Audit & Data Analytics.We make foodthe world loves : 100 brands.With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Häagen-Dazs, we've been serving up ...Show moreLast updated: 4 days ago
- Promoted
Senior Analyst
The Edge PartnershipMumbai, India Some of the key responsibilities will include : .The candidate will need to have a solid grounding within both Cyber Threat Intelligence and understanding of wider cyber security practices.Led CTI op...Show moreLast updated: 20 days ago
- Promoted
Service Desk Analyst
ConfidentialMumbai Key Accountabilities and Main Responsibilities.Ticket triage / categorisation / prioritisation / assignment.Escalation of Major IT Incidents,.
AD user record currency, network Share access, account ...Show moreLast updated: 30+ days ago
- Promoted
Senior IT Business Analyst
Bitkraft TechnologiesMumbai Summary : Bitkraft Technologies LLP is looking for an experienced and strategic Senior IT Business Analyst with over 10+ years of expertise in bridging business goals...Show moreLast updated: 30+ days ago
- Promoted
Service Desk Engineer
ConfidentialNavi Mumbai, Mumbai, India Experience – 6 months to 1 year.An ITIL V4 / V3 Foundation qualification is preferable but not essential.Knowledge of ITIL Processes – Incident, Service Management.
Knowledge of cloud-telephony tool...Show moreLast updated: 4 days ago
- Promoted
Help Desk Analyst
ALIANDOMumbai, IN ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 26 days ago
- Promoted
Partner Deal Desk Analyst
Chattershotsmumbai city, maharashtra, in We’re Hiring - Partner Deal Desk Analyst 🚀.Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations.
This role is focused on validating partner deal regist...Show moreLast updated: 30+ days ago