Senior Operations Manager

Company Description

OpenCV University is a premier AI education institution offering in-depth and meticulously designed courses on Computer Vision and Deep Learning. We are creating the world's best resources for learning Artificial Intelligence and Computer Vision. Our courses and blogs are used by thousands of users daily.

Check out :

Courses : https : / / opencv.org / university

Blog : http : / / learnopencv.com /

YouTube : https : / / www.youtube.com / c / LearnOpenCV / videos

Our Journey

We have come a long way from creating a Computer Vision Course in 2017, when Online Learning was just starting, to a full-fledged Ed-tech offering AI Courses.

We take pride in saying we are a Bootstrapped, profitable platform powered by Big Vision Consulting. Check out our journey on the About Us page : https : / / opencv.org / university / about-opencv-university /

Mission :

Our Mission is to make OpenCV the No.1 destination for anything related to Computer Vision, for students to learn, for working professionals to upskill, and for Companies to hire talent.

Vision :

OpenCV University's vision is to empower learners across the globe to be a part of a collective AI workforce through our comprehensive courses and an expert team of world-class instructors.

About the Role

We are looking for a proactive and detail-oriented Senior Operations Manager to oversee and support operational, sales, and cross-functional processes. You will help improve operational efficiency, support team performance, and ensure smooth execution of business workflows across departments such as Product, Tech, Finance, Marketing, Sales, and Customer Support.

This role requires someone who can balance process management with team coordination, monitor operational KPIs, and support improvements across functions while fostering collaboration and accountability within the team.

Key Responsibilities

Operations Management & Process Improvement

• Ensure adherence to SOPs by monitoring processes across sales, operations, and support functions and suggesting improvements to enhance efficiency, accuracy, and consistency.
• Conduct routine quality checks and audits to ensure operational compliance and data accuracy.
• Support cross-functional teams in implementing new processes, tools, and operational initiatives.
• Help guide teams through updated workflows, new tools, and operational changes.
• Identify operational challenges and assist leadership in implementing solutions to improve efficiency and team performance.

Team Management

Data Analysis & Reporting

Sales Operations Support

Qualifications and Experience

Key Competencies