L3 O365 Engineer

We are seeking a highly skilled  L3 Microsoft O365 Engineer  with deep expertise across the entire Microsoft 365 ecosystem. This senior role is a critical escalation point for complex issues, driving the resolution of major incidents and ensuring the seamless operation, security, and productivity of our enterprise.

The ideal candidate is a subject matter expert in  Exchange Online ,  Teams ,  SharePoint ,  OneDrive , and  Azure Active Directory . You should have extensive hands-on experience troubleshooting and administering hybrid environments and be comfortable leading high-stakes situations to ensure business continuity.

Responsibilities :

• Serve as the L3 escalation point for all Microsoft 365-related incidents and requests, providing expert-level support.
• Administer and troubleshoot  core services, including :

~ Exchange Online :  Manage mail flow, transport rules, and hybrid mail routing.

~ Microsoft Teams :  Provide advanced support for voice integration, policies, and collaboration features.

~ SharePoint Online & OneDrive :  Oversee permissions, data governance, and migrations.

~ Azure AD (Entra ID) :  Administer conditional access, SSO, MFA, and role-based access control.

Qualifications

Required Skills & Experience :

Preferred Qualification :

Microsoft certifications (e.g.,  MS-100, MS-101, MS-700, MS-740 ).

Experience with third-party migration tools (e.g., Quest, BitTitan).

Familiarity with endpoint management platforms like  Intune / Endpoint Manager .

Exposure to enterprise monitoring tools.

What We Offer?

Must be :