This job offer is not available in your country.
Multilingual IT Service Desk Engineer (L0 / L1 Support)
TECEZElucknow, uttar pradesh, in14 days ago
Job descriptionProficiency in one or more of the following languages : Bahasa (Indonesian) Filipino (Tagalog / Philippines) Mandarin Chinese Strong verbal and written communication skills in English . 1–3 years of experience in IT Service Desk / Helpdesk / L0-L1 Technical Support . Hands-on knowledge of operating systems (Windows / Mac / Linux), networking basics, and enterprise applications. Familiarity with remote troubleshooting tools (WebEx, VNC, RDP) and ticketing systems (e.g., ServiceNow, Remedy, Jira). Ability to follow standard operating procedures and escalate complex issues to higher-level teams. Strong customer service orientation and problem-solving mindset. ITIL Foundation certification or equivalent exposure to ITSM processes. Experience supporting global customers in a multilingual service desk environment. Flexibility to work in 24x7 rotational shifts as required. Flexible – Team can be based in India or outside India (as per language availability and business requirements).
Title : Multilingual IT Service Desk Engineer (L0 / L1 Support)
Location : Remote
Key Responsibilities
- Customer Call Handling : Answer all incoming customer calls, ensuring a zero-miss policy and delivering a high-quality support experience.
- Initial Troubleshooting : Provide first and second-level troubleshooting for multiple platforms, including Windows, Mac, Linux, databases, storage, networking, and enterprise applications.
- Task Execution : Run predefined scripts, execute routine tasks, and follow documented procedures in supported technology domains.
- System Maintenance : Support installation, patching, configuration, troubleshooting, and upgrades for operating systems, VPNs, firewalls, proxies, and collaboration tools.
- Backup & Restore Operations : Monitor backup systems, resolve issues, and fulfill customer data restoration requests.
- Remote Resolution : Use tools such as WebEx, VNC, and RDP to diagnose and resolve issues remotely, escalating as necessary.
- Vendor & ISP Coordination : Collaborate with hardware vendors and internet service providers to resolve network and hardware-related issues, including proper documentation and quality control.
Required Skills & Qualifications
Preferred Qualifications
Location
Create a job alert for this search
Service Desk Engineer • lucknow, uttar pradesh, in
Related jobs
- Promoted
Asp.Net Fullstack - Angular
LTIMindtreelucknow, uttar pradesh, in Net Fullstack - Angular Developer with 5+ years of experience in building scalable web applications using.The role involves frontend and backend development, API integration, and working with real-...Show moreLast updated: 22 days ago
- Promoted
Developer (.NET)
Tata Consultancy Serviceslucknow, uttar pradesh, in Mainly middle tiers (IE not front ends).TDD so Unit Testing, Dependency Injection.RESTful APIs and micro services.Unit Testing, Dependency Injection.Show moreLast updated: 8 days ago
- Promoted
PTP / Network Timing Consultant (IEEE-1588) — Part-Time
SafeSpace Globallucknow, uttar pradesh, in Our edge Box is the campus time authority.We need a specialist to design and validate precise clock discipline.NTP / chrony fallbacks, so cross-modal CEP remains trustworthy.
Edge Perf / Sync engineer, ...Show moreLast updated: 10 days ago
- Promoted
- New!
Network Opportunity Associate
beBeeKeywordLucknow, Uttar Pradesh, India Earn extra income by unlocking the potential of your network.Experienced recruiters are invited to join a platform revolutionizing how job-seekers present themselves.
This flexible side hustle requi...Show moreLast updated: 20 hours ago
- Promoted
Tier 1 Support Engineer
Papaya Globallucknow, uttar pradesh, in Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth.
We are on a mission to reimagine the payroll categ...Show moreLast updated: 14 days ago
- Promoted
Data Center Engineer
Estarta SolutionsLucknow, IN Estarta is seeking a highly skilled.This role is best suited for professionals with deep expertise in.As a key technical contributor, you will be responsible for ensuring.Cisco Nexus platforms (NX-...Show moreLast updated: 28 days ago
- Promoted
Systems Engineer (Req English)
Sphericlucknow, uttar pradesh, in GlobalStake is a pioneering technology firm focused on delivering innovative solutions in the blockchain domain.We specialize in deploying state-of-the-art projects across various ecosystems, inclu...Show moreLast updated: 10 days ago
- Promoted
C# Developer (Overseas relocation required)
HuxleyLucknow, IN Candidate is expected to relocate overseas • • •.Work style : Based in overseas country.Salary : $50-$70,000 USD per year.
Requirements : Backend experience 2+ years.Show moreLast updated: 10 days ago
- Promoted
IT & Cloud Specialist - 45733
TuringLucknow, IN Based in San Francisco, California, Turing is the world’s leading.AI labs and a trusted partner for global enterprises deploying advanced AI systems.
Turing supports customers in two ways : first, by...Show moreLast updated: 10 days ago
- Promoted
ServiceNow Developer (Portal and OM)
DecskillLucknow, IN Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset : its people.Our main mission is to deliver value through knowledge and talent, and we achiev...Show moreLast updated: 30+ days ago
- Promoted
ACI Network Engineer
PamTen IncLucknow, IN We are seeking numerous highly skilled Data Center Engineers to join our delivery team supporting Cisco initiatives.This role requires deep technical expertise across core data center technologies,...Show moreLast updated: 30+ days ago
- Promoted
Senior Software Engineer, Voice AI
OmniDimensionLucknow, IN OmniDimension is on an exhilarating journey.We're building an AI-powered platform empowering developers and enterprises across 50+ countries to effortlessly create and deploy reliable Voice AI agen...Show moreLast updated: 8 days ago
- Promoted
.Net Developer
Dautomlucknow, uttar pradesh, in Job location : India (Work from home).Overall 6+ years’ experience and relevant 5+ experience with.Ability to work in an Agile environment.
Full stack web development experience.Expertise in JavaScri...Show moreLast updated: 8 days ago
- Promoted
Senior Dotnet Developer
Concentrix Catalystlucknow, uttar pradesh, in An understanding of software patterns and practices, affinity for developing unit tests with complete code coverage.More than 8 years exposure to Modern web application development.Minimum 4+ years...Show moreLast updated: 22 days ago
- Promoted
Subject Matter Expert (IT) - 47546
TuringLucknow, IN Based in San Francisco, California, Turing is the world’s leading.AI labs and a trusted partner for global enterprises deploying advanced AI systems.
Turing supports customers in two ways : first, by...Show moreLast updated: 9 days ago
- Promoted
- New!
Conversation Systems Architect
beBeeImpactLucknow, Uttar Pradesh, India Transforming Mental Health Support.At Yuna, we're tackling the pressing issue of mental health care accessibility.With waiting times often exceeding 48 days, it's clear that something needs to chan...Show moreLast updated: 20 hours ago
- Promoted
Senior Network Engineer L3-L4
BoffinHive TechnologiesLucknow, IN The professional services role which works on client engagements from initial design through implementation and migration and continues to provide operational support.
This ensures a seamless transi...Show moreLast updated: 19 days ago
- Promoted
Help Desk Engineer – L1
Razileanslucknow, uttar pradesh, in Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation.
We provide tailored Project and Process Con...Show moreLast updated: 30+ days ago