Fulfillment Coordinator

Company Description

Dynacraft is a leading Indian manufacturer of HVAC air control systems, including VAV terminals, ADPs, and fire dampers. With a strong engineering foundation and a commitment to quality, we are scaling rapidly to meet growing domestic and international demand. As we expand, we are looking to streamline our fulfillment and customer service function to ensure high client satisfaction and timely deliveries.

Role Description

The Fulfillment Coordinator is a key link between (post) sales, production, and dispatch. This role ensures that once an order is confirmed, it is tracked, monitored, and delivered in a timely manner while keeping the customer informed at every key stage. The Fulfillment Coordinator owns the post-sales process and communicates job status updates to customers professionally and proactively — reducing production disruption and improving customer experience.

Key Responsibilities

• Track all confirmed orders from job card generation to dispatch.
• Maintain a centralized live production tracker for internal stakeholders.

Serve as a critical point of contact for customers regarding :

Skills & Experience

What Success Looks Like

Perks

Skills Required

Ms Excel, Airtable, google sheets