Assistant Manager- Collections

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Inviting applications for the role of Assistant Manager US Collections

In this role candidate needs to have good experience in US banking collections along with relevant team leading experience.

Responsibilities

People handling / Manage floor coverage in team environment to drive performance

Overseeing teams managing the process metrics and developing strategies to bring the account from delinquent state to current state

Ensure all collection activities comply with U.S. federal and state regulations

Analyse data and reports to identify trends evaluate performance and reports insights to senior leadership

Regular Call monitoring to t rain mentor coaching and guide collection staff on best practices and regulatory requirement to a team of 20-25 front-line agents

Actively pursue initiatives that aid team members in achieving individual and team Key Performance Indicators

Work in tandem with the Supervisor to identify and address performance and developmental opportunities

Foster and support a diverse team environment across differences (race age gender sexual orientation etc.)

Coordinate daily schedule with Supervisor and set daily coaching activities

Provide non-critical quality feedback (Call Quality exposure)

Lead team huddles and discuss product / process updates (Training exposure)

Promote and drive performance blitzes & contests

Establish and maintains effective working relationships with peers and partners in other business units with goal of optimizing the Brands client relationships

First point of contact for customer escalated calls

Help develop agents to be self-sufficient by helping them find the answers themselves

Share thoughts on team and ideas on how to improve performance of the team morale etc.

Day to Day expectations may change

Qualifications we seek in you!

Minimum Qualifications

Graduate (any stream)

Preferred Qualifications / Skills

• Relevant experience in managing team in US Collection domain
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
• Must be able to work in any shift (24
• 7) with no fixed weekend off
• Strong attention to detail.

Why join Genpact

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters : Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military / veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience :

Manager

Key Skills

Restaurant Experience,Fashion Retail,Hospitality Experience,Assistant Manager Experience,Basic Math,Management Experience,Math,Business Management,Leadership Experience,Supervising Experience,Restaurant Management,Retail Management

Employment Type : Full-Time

Experience : years

Vacancy : 1