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Account Management Professional
ConfidentialKolkata30+ days ago
Job descriptionClient Relationship Management : Build and maintain strong relationships with assigned clients Act as the main point of contact and establish trust to understand their business goals and challenges Needs Assessment : Conduct thorough needs assessments to understand client requirements, preferences, and expectations Identify opportunities for upselling or cross-selling based on client needs Account Planning : Develop account plans outlining strategies for client retention and growth Collaborate with internal teams to align products or services with client objectives Product / Service Presentation : Present and demonstrate products or services to clients, highlighting key features and benefits Provide training and support to clients as needed Issue Resolution : Address and resolve client concerns, issues, or escalations in a timely and effective manner Collaborate with internal teams to ensure client satisfaction Sales Growth : Identify opportunities for business expansion within existing accounts Work closely with the sales team to explore new revenue streams Contract Renewals : Manage contract renewals and negotiate terms to ensure continued partnership Monitor contract compliance and address any discrepancies Reporting and Analytics : Prepare regular reports on account status, revenue, and performance metrics Utilize analytics to identify trends and opportunities for improvement Customer Feedback : Gather and analyze customer feedback to improve products or services Implement changes based on client input to enhance customer satisfaction
Photon Infotech P Ltd is looking for Account Management to join our dynamic team and embark on a rewarding career journey
- you will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of exceptional products or services
- Your role is crucial in driving customer satisfaction, retention, and business growth
Responsibilities :
Role : Other
Industry Type : IT Services & Consulting
Department : Other
Employment Type : Full Time, Permanent
Role Category : Other
Education
UG : Any Graduate
PG : Any Postgraduate
Skills Required
Client Relationship Management, business expansion, Account Management, issue resolution
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Account Professional • Kolkata
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