National Manager - Tele Collection

Strategies and Establish the Tele Collections for the Unsecured Products.

• Drive overall performance for Call center Collection.
• Monitoring key metrics on daily basis Contactability, PTPs, Conversions.
• Customer segmentation to drive contactability and TF conversion.
• Campaign design.
• Incentive scheme design and roll out.
• Review and improve day to day operations.
• Initiatives to improve PTPs, contacts, conversions.
• Call Center engagement, visibility and branding.
• Field Management - To set up and manage field collections team in respective states & drive them for the numbers with proper planning. Finalising the pick agencies.

Preferred candidate profile

Skills Required

Call Center