Technical Support Engineer

Minimum 1 year in technical troubleshooting

Exposure to Windows, macOS, iOS, and Android environments

Certification

Not required

Communication Skills

Must be excellent

score must be at least 58

Responsibilities

Handle technical troubleshooting for customers using web design and related software tools

Support both enterprise-level and local customers

Resolve issues such as :

Software not working

Missing features (e.g., customer paid for 3 features but only 2 active)

Enable features and ensure smooth functionality

Cross-sell and upsell :

Preferred if experienced, but not mandatory (training will be provided)

Skills Required

Windows Os, Mac Os, Android, Ios, Troubleshooting