Director - Off-Role Talent Hiring

Our Story :

Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time —making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes

• . Zepto Café extends our commitment to convenience, featuring a curated menu of over 200 fresh items.

Role : Director - Off-Role Talent Sourcing / Hiring

Stakeholder Management / Problem Solving / Key Understanding of Manpower Dynamics

Location : Bengaluru

Reporting to : SD Ops Strategy

Core Areas :

City ops specific HR strategic programs / HR Operations. Provide direct HR support to the business leading an overall employee base of approximately 1300+ stores and to further expansion as well.

Qualification :

MBA-HR or any HR-related specialization.

Experience :

8-10 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in

blue collar workforce management

is preferred.

Responsibilities, aka, what we’d like you to deliver :

Lead the Sourcing charter for the hiring of blue collar folks across all verticals.

Collaborate with the city business team to understand employee needs and provide, implement HR solutions.

Work with managers and employees to address all types of employee relations / conflict resolution issues, fairly representing all interests.

Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.

Implement strategies to enhance employee satisfaction and retention.

Ensure the onboarding process meets the needs of the function.

Implement performance management processes and provide coaching to support career development.

Identify training needs and coordinate relevant development programs.

Foster a culture of continuous learning and skill development within the teams.

Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.

Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role & critical talent)

Provide regular reports to leadership on HR-related KPIs.

Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.

Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.

Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.

What We’re Looking For

People with endless curiosity and hunger to learn

Owners who will think of Zepto as their own venture

Operators obsessed with customer experience

Good knowledge of labour regulations

Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.