Concierge Executive

Job Title : Concierge Executive

Location :

Bengaluru (Centralized Operations)

Employment Type : Full-Time

About the Role :

We are looking for a proactive and enthusiastic

Concierge Executive

to join our central team. The role involves handling all

incoming and outgoing calls

related to

Multiple projects.

The ideal candidate will have excellent communication skills, a warm personality, and a genuine passion for creating memorable guest experiences through professional and personalized service.

Key Responsibilities :

Handle

all incoming calls

for restaurant reservations, stay bookings, and bakery orders.

Make

outgoing calls

for order confirmations, customer follow-ups, and feedback.

Coordinate with restaurant, kitchen, and accommodation teams to ensure

smooth guest service and timely updates.

Provide guests with accurate information on menus, availability, pricing, and offers.

Maintain a courteous and professional tone across all communication channels (calls, email, WhatsApp).

Ensure

customer satisfaction and issue resolution

in coordination with the operations team.

Maintain call logs, booking details, and guest records in the CRM system.

Support marketing and guest engagement initiatives as needed.

Requirements : Bachelor’s degree

or equivalent experience in Hospitality, Customer Service, or Communications.

1–3 years of experience

in a similar role within hospitality, travel, or F&B preferred.

Exceptional

verbal and written communication skills

(English is mandatory; Hindi / Kannada / Tamil an advantage).

Strong interpersonal skills with a customer-first attitude.

Confident handling calls with poise, empathy, and professionalism.

Proficiency in MS Office and basic CRM tools.

Enthusiastic, detail-oriented, and a team player.

What We Offer :

Opportunity to work across premium brands —

MindEscapes® Restaurants, Stays, and The Doggy Bakery.

A collaborative, guest-centric work culture.

Competitive salary package and growth opportunities.

Training in luxury service standards and concierge communication.