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Assistant Operations Manager [08 / 10 / 2025]

Assistant Operations Manager [08 / 10 / 2025]

TPMohali, Punjab, India
5 hours ago
Job description

Key Responsibilities :

  • Lead, mentor, and manage a team of TL'S to achieve performance targets (KPIs, SLAs, CSAT, AHT, etc.).
  • Monitor team performance, provide coaching, and implement improvement plans.
  • Handle escalations, ensure high-quality customer service, and drive process excellence.
  • Collaborate with stakeholders to optimize workflows and enhance efficiency.
  • Ensure compliance with company policies, client requirements, and industry best practices.
  • Conduct regular team meetings, performance reviews, and training sessions.
  • Work on workforce planning, rostering, and attrition control.
  • Generate reports and provide insights for operational improvements.

Share cv at Vaishali.vaishali27@teleperformance.com

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Operation Manager • Mohali, Punjab, India

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