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Senior Voice Integration Specialist

beBeeIntegrationBengaluru, Karnataka, India

22 hours ago

Job description

Unlock Advanced Voice Integration Capabilities

We're seeking a skilled voice integration engineer to enhance our offering with cutting-edge Cisco Webex and contact center capabilities.

Implement innovative voice features :
Callback with call history management
IVR channel configuration compatibility
Silero VAD compatibility with mulaw audio
Automate byova data source management
Add DTMF support
Retrieve integration information from the tenant-server (not direct database)
Develop health check / status monitoring functionality
Integrate with SIP / AudioCodes / call center workflows
Rapidly build features leveraging existing codebase knowledge
Collaborate with a small cross-functional team (2–3 engineers)

Required skills & experience :

7–10 years of experience in voice / telephony / UC / contact center engineering

Strong understanding of SIP, RTP, DTMF, codecs (mulaw, g.711)

Hands-on experience with Cisco Webex voice / contact center

Familiarity with Audiocodes, IVR, call routing, and callback workflows

Expert debugging, troubleshooting, and integration skills

Programming / scripting proficiency (Python, Java, or similar)

Able to understand and extend existing codebases

Good to have :

Exposure to Silero VAD, Byova, or voice analytics systems

Experience with CPaaS / voice-as-a-service platforms

Cisco voice certifications

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Integration Specialist • Bengaluru, Karnataka, India

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