HealthEdge - Technical Support Engineer - Java

Tech Services Engineer

Position summary :

We are looking for Technical Support Engineers who are proficient with Java-based technologies and frameworks.

As a Senior Software Engineer in Product Support, your primary focus is to troubleshoot HealthEdge customers issues and improve user experience over time and provide technical support to internal and external clients, for both hosted and on-premises solutions by supporting our diverse product portfolio.

You will collaborate through innovation with IT, operations teams, product development and product management and various stake holders.

What you will do :

• Issue Triage and code debugging.
• Assist the customers to quickly identify issues or get workarounds for the various issues.
• Act as a liaison between engineering, IT Operations, and consulting teams to resolve incidents.
• Exercise judgment within defined practices and procedures, provide status on progress and makes recommendations on process improvements.
• Manage work assignments, priorities, and schedules with input from senior specialists or direct manager.
• Participate in peer reviews of issue analysis.
• Have technical / Functional discussions with customers to find the best possible solutions.
• Build and deploy tools to identify product issues proactively.
• Identify common issues and recommend resolutions to Product development.
• Proactively fix Failed Transactions, Stuck Claims and DW streaming issues which cause most of the business disruption leading to escalations.
• Provide feedback into fixing bugs to all active releases.
• Participate in customer calls to guide them towards best practices and help explain workarounds / cleanup scripts.
• Partner with product teams on preventive measures in the software.
• Contribute to KB on generic scripts to fix common issues.
• Might involve some early morning shift or evening shifts (India time) to overlap work with US teams along with On-call support.
• Mostly will not involve very late-night shifts.

Requirements : What you bring :

(ref : hirist.tech)