This job offer is not available in your country.

Customer delight officer [19 / 10 / 2025]

Ariro ToysIndia

10 hours ago

Job description

Key responsibilities

Attend inbound customer calls and maintain a friendly, empathetic tone to ensure a positive experience.

Handle customer tickets via CRM tools; ensure timely follow-ups, escalations, and resolutions.

Identify common cancellation reasons, product-related concerns, and customer pain points.

Collaborate closely with the operations / logistics team to ensure smooth and timely deliveries.

Share insights from customer feedback with internal teams to improve product and service quality.

Officer • India