Service Delivery Manager - Manufacturing & Quality Applications
CognizantPrayagraj(Allahabad), IN1 day ago
Job descriptionShift Work (Mandatory to support 24x7 or extended global operations). Service & Team Management : Lead and manage a shift-based team in Chennai providing Level 2 / 3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence : Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management : Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation : Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI) : Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Experience : 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical / GxP-regulated applications. Technical / Functional Expertise : Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have) : Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred) : ITIL v4 certification.
Role Overview
The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems).
The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory.
Location :
- Chennai, India
Schedule :
Key Responsibilities
Required Experience and Qualifications
Create a job alert for this search
Service Delivery Manager • Prayagraj(Allahabad), IN
Related jobs
![Mobile App Release Manager [T500-19891]](https://cdn-logos.talent.com/v1/logo/image?feedcode=clickcast-appcast-li-in-cpc&company_name=Best%20Buy%20India)
- Promoted
Demand Generation Manager
ComplianceQuestPrayagraj(Allahabad), IN Join the team that's transforming compliance and quality for the modern enterprise.You will not only define strategy and manage performance, but also roll up your sleeves to actively build campaign...Show moreLast updated: 30+ days ago
- Promoted
TDM Senior Engineer
QualiZealPrayagraj(Allahabad), IN Responsible for delivering test data management solutions focusing on enhanced data provisioning capabilities, data integration and devising efficient TDM processes.
Work with other stakeholders lik...Show moreLast updated: 23 days ago
- Promoted
Quality Systems Digital Transformation Specialist
Insight GlobalPrayagraj(Allahabad), IN Required Skills and Experience : .Proven experience with IT systems, coding, and data visualization tools.Familiarity with ARIS and Quickbase platforms is highly desirable.
Background in pharmaceutica...Show moreLast updated: 1 day ago
Network Acquisition and Delivery Manager
CernerAU The Oracle Cloud Infrastructure (OCI) team delivers mission-critical applications for premier enterprises around the world.
Our cloud offers unmatched hyper-scale, multi-tenant services deployed in ...Show moreLast updated: 30+ days ago
- Promoted
Manager
BristleconePrayagraj(Allahabad), IN Business Process Lead – Order-to-Cash (OTC).Bristlecone, a Mahindra company, is a leading supply chain and business analytics advisor, rated by Gartner as one of the top ten system integrators in t...Show moreLast updated: 21 days ago
- Promoted
WMS Implementation Manager
Globus LogisticsPrayagraj(Allahabad), IN Microsoft Dynamics 365 SCM Module (WMS,TMS, PMS).If you have hands-on experience in driving end-to-end SCM rollouts and love shaping smart logistics solutions—this role is for you!.Preference will ...Show moreLast updated: 20 days ago
Senior Service Delivery Lead - Managed Extended Detection & Response (MxDR)
AccentureAU Accenture Cybersecurity helps organizations prepare, protect, detect, respond and recover along all points of the security lifecycle.
Cybersecurity challenges are different for every business in eve...Show moreLast updated: 10 days ago
Network Acquisition and Delivery Manager
OracleAU The Oracle Cloud Infrastructure (OCI) team delivers mission-critical applications for premier enterprises around the world.
Our cloud offers unmatched hyper-scale, multi-tenant services deployed in ...Show moreLast updated: 30+ days ago
- Promoted
Delivery Lead
RapidBrainsPrayagraj(Allahabad), IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 21 days ago
- Promoted
Demand Generation Manager
WebgilityPrayagraj(Allahabad), IN Webgility is a leading ecommerce automation platform that helps multichannel sellers and brands streamline operations, manage accounting, and grow profitably.
Our mission is to simplify ecommerce fo...Show moreLast updated: 2 days ago
- Promoted
Loftware Technical Delivery Lead (LABELLING)
RED GlobalPrayagraj(Allahabad), IN Our client, a global Life Sciences organization, is embarking on a large-scale Loftware implementation program and is seeking an experienced Loftware Lead with deep implementation and technical del...Show moreLast updated: 2 days ago
Content Delivery Senior Manager
AtomiAU Join Atomi : Reinvent how the world learns.At Atomi, we're on a mission to unlock human potential by transforming the way students learn and teachers teach.
Our platform combines cutting-edge technol...Show moreLast updated: 26 days ago
- Promoted
Service Manager
SV Management ConsultantsPrayagraj(Allahabad), IN Lead the team and Channel partners to provide customers with knowledge and skill, optimizing the performance of commercial vehicles in their business.
This effort is aimed at establishing as a stron...Show moreLast updated: 1 day ago
- Promoted
Quality Assurance Manager
Pattern BrandsPrayagraj(Allahabad), IN At Pattern Brands, we live to curate products that turn your everyday routines into joyful rituals.We are a fast-growing portfolio of brands in the home goods space.
our team thrives on creativity ...Show moreLast updated: 2 days ago
- Promoted
Mobile App Release Manager [T500-19891]
Best Buy IndiaPrayagraj(Allahabad), IN Own the release calendar and manage the end-to-end release process for mobile apps on iOS and Android.Coordinate and execute OTA releases using tools such as Code Push or custom delivery systems, e...Show moreLast updated: 23 days ago
Senior Manager – AI & Automation Delivery Lead
AccentureAU We work with one shared purpose : to deliver on the promise of technology and human ingenuity.Every day, more than 791,000 of us help our stakeholders continuously reinvent.Together, we drive positi...Show moreLast updated: 30+ days ago
- Promoted
Technical Services Manager
GenScriptPrayagraj(Allahabad), IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Manager - CRM
EmeritusPrayagraj(Allahabad), IN Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It does this by col...Show moreLast updated: 12 days ago