Lead Analyst, R&D Technical Writing

What You Will Do

• Create, develop, and maintain technical documentation to support critical communication products used primarily in the healthcare industry.
• Document backend platform that supports Stryker- Vocera s platform and clients, including workflow, messaging, and telephony solutions
• Document the voice and touch-screen interfaces of Stryker s proprietary wireless communication devices (the C1000 Minibadge , Badge, and Smartbadge ) for non-technical end-users; describe their server-side configuration for a technical audience of system administrators. XMPP, adaptors, datasets, integrations
• Document Vocera Edge, the new cloud-based clinical communication and collaboration (CC&C) solution for smartphones.
• Document the Vocera Ease application that provides hospitals with the means to communicate conveniently and securel y.
• Tailor content to specific customer experiences : Healthcare end-users such as doctors, nurses, and patients in a hospital or clinic; system administrators; wireless engineers; telephony engineers; and other audiences.
• Proactively document other products and capabilities as needed.

What You Need

• BA / BE in technical writing, computer science, engineering, or something related with good technical bend of mind.
• 5+ years of experience providing multiple concurrent deliveries to varied audiences, ranging from technical professionals to end-users .
• Track record of taking complex, technical information and translating it clearly and accurately for those with non-technical backgrounds
• Demonstrated experience with the following XML-related technologies :
• DITA XML framework for technical publications
• DITA mark-up language (ability to view, understand, and work in it)
• Oxygen, Eclipse, X-Metal , or another XML editing environment
• Experience working in any of the following environments is recommended :
• DITA component content management systems
• Perforce, Jenkins, or other engineering source control and build environments.
• Enterprise software, clinical healthcare systems, speech recognition or voice-controlled software, and HL-7 or other clinical messaging technologies
• Proven ability to interact proactively with developers and QA engineers, report defects, and contribute to product design and usability discussions in an Agile development environment.
• Superior written and verbal communication, with a keen eye for detail
• Experience working with engineering to help refine content and create visuals and diagrams for technical support content.
• Use your self-starting capabilities, curiosity, and technical skills to investigate product functionality.
• Effective time management and demonstrated ability to balance multiple projects in parallel.
• Proven communication skills to work across a dynamic, geographically dispersed team .

Skills Required

dita xml , oxygen, Eclipse