UX Research Ops

FICO (NYSE : FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

• Hiring Manager

What You'll Contribute

Coordinate end-to-end logistics for user research studies, including usability testing, in-depth interviews (IDIs), surveys, and diary studies, across multiple product teams and geographies.

Build and manage relationships with research participants, internal user communities, and external recruitment partners.

Maintain and evolve our research operations toolkit (tools, templates, scheduling automations).

Monitor and manage participant incentives and logistics, ensuring excellent participant experience and compliance with FICO and regional policies.

Support the UX Researchers by scheduling sessions, preparing briefs, and assisting with note-taking and early synthesis where appropriate.

Help compile participant screener documents, recruit lists, NDAs, and study protocols in coordination with Legal and Compliance teams.

Track and organize research insights using tools like Dovetail or Airtable.

Improve and maintain our internal documentation and knowledge bases on research best practices.

Assist with the growth and organization of our participant panels globally, tailored to specific roles and domains (Risk Managers, Data Scientists, Analysts, and Decisioning Engineers).

What We're Seeking

3+ years of experience in UX Research, Research Operations, Project Coordination, or User Experience in an enterprise SaaS or data-driven environment.

Previous experience working with or supporting user researchers, product designers, or experience design teams at scale.

Highly organized, detail-oriented, and comfortable working in fast-paced and matrixed environments.

Experience with research and productivity tools such as : UserTesting, UserZoom, Dovetail, Figma, or equivalent platforms.

Excellent written and verbal communication skills in English.

Ability to work with US-based, Europe-based, and India-based teams across time zones.

Prior experience supporting research for highly technical audiences (e.g., data professionals, analysts, engineers).

Familiarity with privacy and compliance regulations around user research (GDPR, CCPA).

Previous exposure to the financial services, data analytics, or enterprise software industry is a big plus.

Passion for elevating research operations as a strategic function within UX teams.

Working knowledge of Confluence and Jira for knowledge management and tracking.

Bachelor's degree in Human-Computer Interaction, Psychology, Business Administration, Communications, or a related field.

Advanced degrees or certifications in UX Research, Project / Research Management (such as ROPs) are a plus.

Our Offer to You

An inclusive culture strongly reflecting our core values : Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

An engaging, people-first work environment offering work / life balance, employee resource groups, and social events to promote interaction and camaraderie.

Why Make a Move to FICO

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide :

Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and / or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at

Skills Required

Jira, Confluence, Figma