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IT Support Specialist - Troubleshooting

Koyo ConsultingBangalore,Pondicherry

30+ days ago

Job description

Responsibilities :

Responding to and resolving technical issues reported via phone, email, or chat.
Diagnosing hardware / software problems and performing installations, configurations, and

updates.

Providing remote support and troubleshooting using remote desktop tools.

Managing network devices and administering firewall settings to ensure security.

Maintaining detailed records and generating reports using Google Docs and Sheets.

Offering support for login issues, password resets, and general account management.

Educating users on IT policies and best practices.

Coordinating with vendors for hardware / software procurement and technical support.

Utilizing APIs to automate and streamline IT processes.

Requirements :

Bachelor's degree in IT, Computer Science, or a related field.

2+ years of experience in IT asset management, Networking, and hardware / software support.

Strong organizational and project management capabilities.

Proficiency in troubleshooting tools and remote support platforms.

Ability to collaborate effectively with cross-functional teams for understanding technical

requirements.

Experience working with APIs for automation.

Familiarity with network security tools and firewall configuration.

Basic scripting or automation knowledge (e. g., Python, PowerShell).

(ref : hirist.tech)

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It Support Specialist • Bangalore,Pondicherry

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