PAS-PAS EMS-Tax Senior-E

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Role Name And Description

Senior - The primary role of a Senior is to spearhead a team that provides Coordination and client management services globally and locally to clients of People Advisory Services within and outside EY. Will also need to independently manage Engagement Management Services (EMS) work streams for the client / group of clients and also assist the leadership in managing the EMS operations

The opportunity

Senior will play a critical role in managing a team. Work closely with clients of People Advisory Services within and outside EY

Your Key Responsibilities

• Responsible for executing, quality control and reporting daily status to the internal leadership team as well as to our user groups
• Responsible for meeting contractual SLA's
• Will be the first point of escalation
• Adhere to practice protocols and other internal processes consistently
• Be an integral part of the Global and / or Local Client Service Delivery team
• Conduct complete review of client deliverables for quality assurance and ensure the team has adhered to the process protocols.
• Handle escalations effectively
• Develop a high level understanding of all the work streams of EMS and collaborate with different work streams as required by the business
• Be involved in coaching, mentoring and guidance of the Advanced Analysts and Seniors in your team
• Assist Managers / Sr Managers in managing clients / projects
• Ensure that the work done is within the budget and deviations have valid reasons / explanations.
• Leverage ideas from other engagements and experiences to enhance effectiveness of work, discuss with other Seniors on best practices to be implemented across all engagements
• Take ownership of your schedule and proactively seek work when necessary to meet your annual chargeability goal
• Focus on efficiencies and continuous improvement - challenge existing processes where inefficient or redundant
• Should be able to proactively identify issues around quality of work, report and recommend solutions accordingly
• Take ownership for quality delivered within the team
• Foster collaboration and constructive communication within the team
• Owns client relationships, connecting the services and providing solutions that take into account all aspects of service delivery to the client
• Seek opportunities to diversify client load and exposure to different teams
• Actively participate and represent your team in meetings and provide suggestions on best practices to be implemented across EMS
• Owns timelines around deliverables
• Should be able work in a team and also spearhead the team
• Spearhead in training and coaching team members
• Succession planning
• Manage conflicts effectively
• Assess, appraise and help our professionals achieve their potential

Skills And Attributes For Success

To qualify for the role, you must have

Ideally, you'll also have

What We Look For

We look for candidates with proven capabilities of leading a team. Working closely with clients of People Advisory Services within and outside EY

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Skills Required

Ms Excel, Data Manipulation, Ms Powerpoint, Ms Word