Cluster Head

Company Description

ESAF Small Finance Bank is committed to redefining the banking experience by extending its services to underbanked areas and providing inclusive banking for all. Originating from the Evangelical Social Action Forum (ESAF) NGO in 1992, the bank's mission includes supporting livelihoods, community health, education, and shelter through various programs. Transitioning into a finance institution, ESAF Microfinance and Investments Pvt. Ltd. was formed in 2008, and later, with an RBI license, ESAF Small Finance Bank began operations in March 2017. With a blend of traditional and modern banking services, ESAF aims to provide superior customer service and comprehensive financial solutions.

Role Description

This is a full-time on-site role for a Cluster Head located in Kerala, India. The Cluster Head will oversee the daily operations of multiple branches, ensuring consistent service delivery, customer satisfaction, and operational efficiency. Key responsibilities include driving business growth, managing branch staff, implementing strategic initiatives, monitoring financial performance, and ensuring compliance with banking regulations. The role requires strong leadership, analytical, and communication skills to effectively manage and support branch teams in achieving their objectives.

Qualifications

• Strong leadership and team management skills
• Experience in finance management and customer service
• Excellent communication and interpersonal abilities
• Proven track record in business development and strategic planning
• Knowledge of banking regulations and compliance
• Analytical and problem-solving skills
• Bachelor's degree, Business Administration, or related fields; MBA with M Com (Banking) is a plus
• Experience in the banking or financial services industry.

Skills Required

Finance Management, Leadership, Compliance, Business Development, Strategic Planning, Problem-solving, Customer Service