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Ekloud - Salesforce Developer - Apex Programming

Ekloud - Salesforce Developer - Apex Programming

Ekloud, Inc.Delhi, IN
30+ days ago
Job description

About the Role :

We are seeking a highly skilled Salesforce Developer with Agentforce expertise to design, develop, and optimize intelligent, AI-driven Salesforce solutions that enhance customer service, automate workflows, and enable data-driven decision-making. This role demands a strong blend of Salesforce platform mastery, AI / ML integration experience, and advanced data engineering skills to deliver scalable enterprise solutions.

You will work closely with business analysts, architects, and cross-functional teams to leverage Agentforce AI, Service AI, and Salesforce platform capabilities for building next-gen service experiences.

Key Responsibilities :

Core Salesforce Development :

  • Develop, customize, and optimize Apex classes, triggers, and asynchronous Apex for large data volumes while adhering to Governor Limits and Salesforce security best practices.
  • Build Lightning Web Components (LWC) to deliver high-performance, reusable UI components for Sales, Service, and Marketing Cloud applications.
  • Create and maintain integrations with external systems using REST / SOAP APIs, Middleware, and Salesforce Connect.

Agentforce AI Implementation :

  • Implement Agentforce AI-Generated Search Answers, Service AI Grounding, Knowledge Creation, Service Replies, and Work Summaries to improve agent productivity and customer experience.
  • Configure and optimize Service AI for contextual response generation and knowledge surfacing.
  • Develop AI workflows using Prompt Builder, RAG (Retrieval Augmented Generation), and Einstein Trust Layer for secure and explainable AI outcomes.
  • Data Management & Knowledge Engineering :

  • Design and implement Data Cloud integrations for unified customer profiles, segmentation, and AI-driven recommendations.
  • Create and manage Unified Knowledge structures to centralize information access for customer-facing and back-office teams.
  • Optimize large data handling with indexed queries, bulk API usage, and asynchronous batch processes.
  • Quality, Security & Compliance :

  • Ensure all development adheres to Salesforce Security Guidelines, OWASP standards, and compliance requirements.
  • Conduct unit tests, integration tests, and performance optimization before deployment.
  • Collaborate with QA teams to ensure defect-free, production-ready code.
  • Collaboration & Communication :

  • Partner with business stakeholders to translate business needs into technical solutions using Agentforce AI capabilities.
  • Provide technical guidance and mentorship to junior developers and support teams.
  • Prepare and deliver technical documentation, solution diagrams, and training materials.
  • Required Skills & Qualifications :

  • Salesforce Platform : Minimum 6 years hands-on experience across Sales Cloud, Service Cloud, and Marketing Cloud.
  • Agentforce AI : Minimum 1 year of hands-on experience in AI / ML solutions within Salesforce, including NLP, deep learning, and knowledge engineering.
  • Programming Expertise : Strong proficiency in Apex, LWC, SOQL / SOSL, and asynchronous Apex patterns.
  • Integration Skills : Proven experience integrating Salesforce with external platforms using REST / SOAP APIs, middleware tools, and event-driven architectures.
  • Data Skills : Proficiency in data modeling, ETL, data preparation, and visualization (Tableau CRM, Power BI, or equivalent).
  • AI / ML Concepts : Understanding of machine learning pipelines, prompt engineering, vector databases, and RAG frameworks.
  • Soft Skills : Excellent communication, stakeholder management, and collaboration abilities in cross-functional environments.
  • (ref : hirist.tech)

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    Salesforce Developer • Delhi, IN

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