Sr. Manager Installed Base Service Engineer

Responsibilities : -

Product range - 3 Ph. UPS systems, STS , ATS  , Rack mounted PDU , Netboltz etc.

1)Safety - Be a promotor of safety and deploy safety guidelines on site during work. Use PPE and safety policies . Zero Incident & Zero Accident as a key achievement.

1)Operational Efficiency -  Achieve less resolution time of breakdown calls, Attend and resolve BD calls as per agreed SLA of AMC / Warranty customers . Execute Service Project - Do site survey and submit SOW. Execute the Installation and commisioing of UPS.  Service project include Modernization of UPS , Lifecycle part replacement like capacitors, Batteries, Installation of LIB racks.

2) BFS KPI -  Use BFS tool in salesforce for daily time sheet entry  linked to BFS KPI - Adherence, utilization, clocking and productivity.

3 ) NSS - Achieve customer satisfaction and achieve  NSS country target. Be promotor of Schneider services.

4) Lead generation and IB tracking - Generate Lead (service business enquiries) from field during site visits for complaints. closely work with service sales person for offer submission and successful lead conversion to order winning.

5)  Be a digital  ambassador when visit to site or during work. Utilize BFS platform for digitized task , operate and use necessary software on site to complete task.

2 -5  year experience in field of UPS Service Engineer.

Educational Qualification : - Bachelors  in Electrical / Electronics Engineering.

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue

• 13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Skills Required

Salesforce, ATS, Sts, capacitors, Ups Systems, Batteries