Customer Relationship Manager

Branch Manager is responsible for overseeing all aspects of branch operations, including sales, customer service, and staff management, while ensuring compliance with bank policies and regulations. They drive business growth by identifying opportunities for upselling, cross-selling, and expanding the bank's products and services. They also focus on building and maintaining strong customer relationships, creating a positive and customer-centric environment within the branch.

Here's a more detailed breakdown :

Key Responsibilities :

• Sales and Business Development :
• Driving revenue generation through sales of various banking products and services.
• Identifying and capitalizing on cross-selling and upselling opportunities.
• Acquiring new customers and deepening relationships with existing ones.
• Meeting and exceeding sales targets for liabilities, retail assets, and other banking products.
• Customer Relationship Management :
• Providing excellent customer service and ensuring customer satisfaction.
• Handling customer inquiries and resolving issues effectively.
• Building and maintaining strong relationships with both retail and corporate clients.
• Branch Operations and Management :
• Managing the daily operations of the branch, ensuring smooth and efficient functioning.
• Overseeing staff performance, providing guidance, and conducting performance reviews.
• Ensuring compliance with bank policies, procedures, and regulatory guidelines.
• Managing branch resources, including staff, finances, and physical infrastructure.
• Team Leadership :
• Motivating and inspiring the branch team to achieve business goals.
• Providing coaching and mentorship to branch staff.
• Fostering a positive and collaborative work environment.
• Risk Management and Compliance :
• Ensuring adherence to all relevant banking regulations and internal policies.
• Identifying and mitigating potential risks associated with branch operations.
• Maintaining the safety and security of bank and customer assets.

Skills and Qualifications :