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Client Servicing Manager

Client Servicing Manager

Nothing Else MattersIndia
1 day ago
Job description

Job Description : Client Servicing Manager (Tech / FMCG Background) - Advertising Agency

Position : Client Servicing Manager

Location : Gurgaon

Company : Nothing Else Matters (@NEMDigital)

Industry : Advertising

Job Type : Full-time

Agency Overview

At Nothing Else Matters (NEM Digital) , we have pioneered modern marketing for the past 8 years with our unique #DirectToFan Model. We specialise in merging Data + Creativity + Technology to humanise virtual connections and build trust.

Our clientele includes renowned names like Meta (Facebook) , Microsoft , Dulux , Sennheiser , Kent, Dabur and many more alongside scaling D2C startups in the DeepTech & Consumer goods segment.

This is the place to be if you are a sales-driven professional passionate about modern marketing, building relationships with C-suite executives, and driving tangible business outcomes.

Role Overview :

As a Client Servicing / Account Manager , you will be the driving force behind ensuring that client relationships are nurtured and the work delivered is of the highest quality. Acting as both a project manager and a strategic advisor, your role will be to understand client business goals, craft tailored digital strategies, and lead the integration of marketing efforts across platforms. You will manage a team to ensure timely delivery, collaborate closely with media partners, and continuously seek innovative solutions for clients in the Tech or FMCG sectors . If you're a dynamic, detail-oriented leader with a strong digital understanding and a passion for building relationships, we'd love to meet you.

Key Roles & Responsibilities :

Client Strategy & Digital Leadership :

  • Formulate & Oversee Strategy : Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives.
  • Client Integration : Take the lead in integrating and aligning the client’s media efforts across digital channels, acting as the cornerstone for future work.
  • Research & Data Insights : Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy.
  • Innovative Solutions : Continuously identify new, innovative opportunities that add value to the client’s business and align with their long-term goals.
  • Platform Mastery : Stay abreast of emerging digital trading platforms and advise on their potential for the client’s digital strategy. Be a driver for scaling digital opportunities.

Client & Team Relationship Management :

  • Media & Partner Relations : Establish strong, trust-based relationships with media partners, ensuring that media owners are aligned with the client’s needs and vision.
  • Team Collaboration : Lead and manage internal teams effectively, ensuring that assignments are organised and executed efficiently. Provide guidance and mentorship to junior team members.
  • Client Communication : Build and maintain a deep understanding of your client’s business, providing proactive solutions and recommendations. Communicate complex strategies clearly and confidently in client meetings.
  • Regular Reporting : Provide timely updates and clear communication to internal stakeholders and clients. Manage status meetings, ensuring goals and objectives are met.

    • Project & Resource Management :

  • Timely Delivery : Ensure all client deliverables are completed on time, within budget, and to the highest standard.
  • Client Requests : Serve as the first point of contact for clients’ project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements.
  • Resource Management : Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule.
  • Problem Solving : Demonstrate sharp strategic thinking and effective problem-solving abilities when challenges arise, ensuring minimal impact on campaign performance.

    • Leadership & Development :

  • Team Leadership : Lead by example, offering guidance and mentorship to junior account management staff. Foster a collaborative and positive team environment.
  • Training & Development : Help train and develop internal staff by offering coaching, feedback, and opportunities for growth.
  • Client Development : Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals.

    • Required Skills & Qualifications :

    Experience :

  • 3-5 years of experience in account management, preferably within a digital advertising agency or with a tech or FMCG client base.
  • Proven track record in managing client relationships, delivering integrated advertising campaigns, and driving results.
  • Industry Knowledge :
  • In-depth understanding of the tech or FMCG sectors, including emerging trends, consumer behaviours, and key industry challenges.
  • Project Management :
  • Strong project management skills with the ability to juggle multiple campaigns simultaneously and meet deadlines.
  • Proficiency in project management software (e.g., Asana, Trello, Monday.com) is a plus.
  • Communication :
  • Exceptional verbal and written communication skills to effectively liaise with clients, teams, and senior stakeholders.
  • Ability to present complex ideas clearly and persuasively, both in writing and presentations.
  • Creativity & Problem-Solving :
  • Strong creative and strategic thinking skills, with the ability to come up with innovative solutions that drive results for clients.
  • Excellent problem-solving abilities when facing challenges or conflicts.
  • Analytical Skills :
  • Strong data analysis skills with the ability to interpret metrics, KPIs, and ROI to optimize campaigns.
  • Comfortable working with tools like Google Analytics, social media analytics, and other performance tracking platforms.
  • Attention to Detail :
  • High attention to detail and accuracy in campaign execution, client communication, and reporting.
  • Adaptability & Flexibility :
  • Ability to adapt to shifting client needs and changing market dynamics while maintaining a high level of service and professionalism.

    • Personal Traits :

  • Proactive & Resourceful : Always looking for ways to improve processes, anticipate client needs, and go above and beyond in service.
  • Client-Centric Mindset : Passionate about delivering top-notch service and value to clients, ensuring their goals are met with precision.
  • Team Player : Able to collaborate effectively with cross-functional teams, including creatives, strategists, and media planners.
  • Resilient & Composed : Capable of handling stressful situations, managing competing priorities, and staying calm under pressure.
  • Leadership Potential : Natural ability to lead by example, inspire others, and take initiative when required.

    • Preferred Skills :

  • Experience working with integrated marketing campaigns across both digital and traditional channels.
  • Familiarity with brand management, digital advertising platforms (Google Ads, Facebook Ads), and social media marketing.
  • Experience with client presentations and pitch decks.
  • A relevant degree in Marketing, Business, Communications, or a related field.

    • About Us :

    We are Nothing Else Matters (@NEMDigital).

    Started 8 years back - a martech boutique, solving the problem of humanising virtual relationships with our #DirectToFan Model.

    Why NEM Digital?

    "We Humanise Virtual Connections" - #D2FModel #DirectToFanMarketing

    How are we different?

    We bring together "Data + Creative + Technology" and focus on building trust.

    What do we do?

    'Brilliant Ideas' and 'Ruthless Execution'.

  • ...
  • Nothing Else Matters

    • https : / / www.nothingelsematters.in

    Our Showreel 🚀

    https : / / youtu.be / WpzgPuG_jNI

    Our Services ⭐️

    https : / / youtu.be / 3pZRjMwRPYk

    Creative Work Showcase 🎨

    https : / / www.behance.net / NothingElseMatters

    Why Join Us?

  • Career Development : We believe in nurturing talent and offer opportunities for continuous learning and career growth.
  • Collaborative Culture : Join a dynamic, forward-thinking team where creativity and innovation are highly valued.
  • Competitive Salary & Benefits : We offer a competitive salary, performance bonuses, and a comprehensive benefits package.

    • How to Apply

    Are you ready to take on the challenge of revolutionizing modern marketing? Submit your resume and cover letter to hr@nothingelsematters.in , explaining why you’re the perfect fit for this role.

    Let’s build the future of marketing together!

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    Client Servicing Manager • India

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