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Customer Support Team Lead

Customer Support Team Lead

TPHyderabad, Republic Of India, IN
27 days ago
Job description

We're Hiring : Team Lead – Operations (International Customer Support) πŸ“

πŸ§‘ πŸ’Ό Open Positions : 16 πŸ•’ Joining : Immediate

About the Role : We’re looking for dynamic and experienced Team Leads to manage international sales operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.

Key Responsibilities :

  • Lead and manage a team handling international voice / email / chat support
  • Monitor performance metrics and ensure SLA adherence
  • Coach and mentor team members for continuous improvement
  • Handle escalations and ensure customer satisfaction
  • Collaborate with cross-functional teams to streamline operations
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Team Lead β€’ Hyderabad, Republic Of India, IN

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