GenAI Customer Success Manager

Sia is a next-generation, global management consulting group born digital, augmented by data, enhanced by creativity, and driven by responsibility. We partner with clients to resolve challenges and capitalize on opportunities. We believe that in today's world of change and disruption, optimism is a force multiplier.

Heka.ai is the independent brand of Sia dedicated to AI solutions. We host many AI-powered SaaS solutions that can be combined with consulting services or used independently, to provide our customers with solutions at scale.

Description du poste

Sia is expanding its Generative AI initiatives to strengthen its position as a global leader in AI consulting. Our internal platform, SiaGPT, is a proprietary GenAI solution designed to enhance knowledge management, document retrieval, and agent development through advanced Retrieval-Augmented Generation (RAG) capabilities.

We are looking for motivated professionals to accelerate the adoption of SiaGPT across the firm. As a Customer Success Manager, you will play a key role in guiding internal teams through onboarding, training, and the design of GenAI-powered agents that improve efficiency and collaboration across the organization.

Key Responsibilities

Enablement & Onboarding

Conduct onboarding and training sessions to ensure successful adoption of SiaGPT.

Provide first-level support for functional and technical inquiries.

Track and analyze user engagement metrics across teams and business units.

Partner with local leaders to promote best practices and demonstrate the impact of Generative AI.

Agent Development Support

Assist users in designing, testing, and refining custom agents built on SiaGPT.

Document and showcase effective use cases and developed agents.

Contribute to the central knowledge base by sharing feedback and reusable assets.

Collaborate with internal AI teams to validate and promote high-value agents.

Advocacy & Continuous Improvement

Act as an internal advocate for GenAI adoption across the company.

Collect and synthesize user feedback to inform product evolution.

Develop communication and learning materials (guides, videos, demos).

Qualifications

Education : Bachelor's in Computer Science, Engineering, Data Science or a related field.

3–5 years of experience in Customer Success, Product Enablement, or Consulting, ideally within AI or SaaS solutions.

Solid understanding of Generative AI, LLMs, or knowledge management systems.

Strong communication, facilitation, and stakeholder management skills.

Experience organizing workshops or enablement programs for diverse audiences.

Team-oriented mindset with the ability to coordinate across international teams.

Proficiency in English; knowledge of French is a plus.

Informations supplémentaires

What We Offer :

Opportunity to lead cutting-edge AI projects in a global consulting environment.

Lead transformative AI initiatives within a global consulting environment.

Collaborative, high-energy culture with diverse, cross-functional teams.

Sia est un employeur qui souscrit au principe de l'égalité d'accès à l'emploi. Tous les aspects de l'emploi, tels que le recrutement, les promotions, la rémunération, ou les sanctions sont basés uniquement sur les performances, les compétences, et le comportement des employés ou les besoins de l'entreprise.

Skills Required

Customer Success, knowledge management systems