Field Service Supervisor

Job Description

Co-ordinate between employees and customers. To take feedback of previous day Work and plan daily schedule.

Manpower allotment day to day basis on callbacks received.

Carry out annual equipment survey of all elevator under the territory and Plan for repair schedule as a preventive method.

Carry out NIS before taking over new construction and modernization job.

Conduct toolbox talk with employees.

Make employees continuously aware about safe work practices and Conduct Fatality Preventive Audits / Toolbox Demonstration.

Prepare Monthly and quarterly review report.

Ensure timely Closure of “T / Repair” orders.

Monitor how to reduce callbacks. More so on top ten calls received. / Random Check for Quality.

Adherence to EH&S policy and practices.

Create Safety awareness and ensure our employees are working safely.

Ensure Zero accident / incident, Ensure Reporting of incident

Actively participate in RQC & Safety meetings and review issues and progress.

Ensure that issues identified in the Risk Assessment (JHA) process are mitigated or controlled in accordance with assigned responsibilities and schedules.

Conduct EH&S inspection / audit as per assigned quota and ensure completion of corrective actions within targeted completion date.

To conduct FPA and complete corrective actions within targeted completion date.

Participate in Incident Investigation if any.

Meet clients regularly for rapport development.

Communicate with examiners on regular basis, take care of their problems and create confidence amongst them.

Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.

Negotiate with clients for price fixation of contracts & T-order business and Mod Orders

Handle effective conversions when necessary.

Make efforts for acquisition and recoveries & achieving the target.

Follow-up invoices / payments.

Update necessary conversion / recovery cancellation into system.

To indent material and Coordinate with Stores for required materials

Review regularly, Net O / Payment.

Education & Experience required

Diploma / BE in Engineering

5-8 years in handling service in Elevator industry

Excellent Communication & Interpersonal skills

Assertive, Proactive, Result orientated and Self-starter

Ability / Confidence to handle high profile Key Customers