Technical Support Engineer

Dover is a diversified global manufacturer with annual revenue of over $8 billion. We deliver innovative equipment and components, specialty systems, consumable supplies, software and digital solutions, and support services through five operating segments : Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainable Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for over 60 years, our team of approximately 24,000 employees takes an ownership mindset, collaborating with customers to redefine what's possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

Designation : Technical support Engineer-L1

Experience : 2-5 Yrs

Education : B.E / B.Tech / BCA / BSC / BBA

Location : CV Raman Nagar Bagmane Techpark, Bangalore

Roles & Responsibilities :

1 : Actively participates in support of incoming calls

• Continuously demonstrates a truly empathetic concern for customer issues

2 : Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers.

3 : Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps.

4 : Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise.

5 : Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions.

Must Have skills :

1 Proficient in US Accent and English Language, both Verbal and written.

2 A track record of self-improvement and growth mindset

3 A demonstrated logical approach to troubleshooting

4 Ability to work with internal and external stakeholders to achieve exceed expectations and goals

Minimum Qualification

Must have completed B.Sc (Computers / Electronics) / BCA / BBA or equivalent

Work Arrangement : Hybrid