Head – Partnerships & Operations (Cross-Border Logistics)

Company :

Hyper (E-Commerce Fulfilment & Cross-Border Logistics)

Position :

Head – Partnerships & Operations (Cross-Border Logistics)

Location : Mumbai

Type : Full-time, Onsite

About Hyper

Hyper is one of our portfolio companies reimagining cross-border fulfilment for e-commerce. We operate tech-led export hubs that power international logistics for Indian MSMEs, brands, and marketplaces. Hyper is building the backbone infrastructure to make global shipping seamless, fast, and compliant — starting from India.

Job Description

We’re looking for an experienced leader to oversee both

strategic logistics partnerships

and

end-to-end operational execution

across Hyper’s cross-border fulfilment network. This role will drive partnerships with courier and freight providers while ensuring seamless daily hub operations, customs compliance, and multi-leg logistics execution from India to global destinations.

You will be responsible for :

Running daily hub and fulfilment operations.

Building and managing partnerships with couriers, freight forwarders, and multimodal logistics providers.

Architecting and optimising a 3-tier international logistics network :

First Mile : Seller pickups to Hyper hub

Mid Mile : Export lane movement via air / sea freight

Last Mile : Final delivery in destination country via global couriers

Key Responsibilities

Fulfilment Operations : Manage inbound receipt, inventory, picking / packing, labeling, and outbound dispatches.

Partnerships & Network Development : Build and negotiate relationships with global couriers (DHL, FedEx, Aramex) and freight forwarders for competitive rates, service levels, and capacity.

Dispatch & Customs Coordination : Oversee documentation, customs compliance, and handovers to courier / freight partners.

Performance & Cost Optimisation : Monitor SLAs, turnaround times, throughput, and cost per shipment while driving process efficiencies.

Tech & Process Collaboration : Work with product / tech teams on WMS / OMS integrations, courier syncs, and visibility systems.

Reporting & Leadership : Maintain dashboards for partner performance and hub metrics; lead and manage ground operations teams.

Qualifications & Experience

7–12 years of experience in e-commerce fulfilment, cross-border logistics, or freight / courier partnerships.

Strong understanding of air freight, courier networks, and multimodal logistics flows.

Proven ability to build and manage multi-leg logistics networks (first–mid–last mile).

Deep knowledge of export documentation, customs, and compliance frameworks.

Track record of managing carrier / freight partnerships and negotiating commercials.

Hands-on experience with WMS / OMS platforms and courier tech integrations.

Prior exposure to startup or high-growth logistics environments preferred.

Bachelor’s degree in Logistics, Supply Chain, or related field.

Who You Are

Equally comfortable on the warehouse floor and in high-level partner negotiations.

Understands how to integrate courier, freight, and compliance flows into one seamless network.

Data-driven, detail-oriented, and execution-focused.

Motivated to build infrastructure that enables Indian e-commerce to go truly global.