Front Office Executive

Designation : Front Desk Executive

Department : Operations

Location : Hyderabad

Experience : Min. 2 years in Hospitality Sector, preferably with a 5-Star Hotel / Restaurant

Job Role :

The person would be the single point of contact for all the clients and their related problems and queries. Therefore, he / she will be :

Defining and implementing front desk objectives and procedures.

Tending to guests' complaints and questions and providing exceptional customer service.

Ensuring that the front desk and reception area are kept clean and organised.

Supervising staff and all front desk activities, including bookings, appointments, phone calls, and emails.

Performing administrative duties such as filing and updating records, among others, as needed.

Handle the walk-in as well as telephonic enquiries and queries, and maintain a record of the visitors.

Supervise and administer the Supervisor, and keep a check on the housekeeping staff and office boys.

Handling the clients visiting the space and maintaining the visitors’ list.