Process Associate
ConfidentialPune, India8 days ago
Job descriptionAttending Calls / Chats / Emails of customers Answering and solving queries related to the booking of flights and other relevant information. Quick and efficient handling of the system and the udChalo booking portal. Non-disclosure of sensitive information. Multitasking : should be able to handle multiple work types simultaneously. Efficient handling of customers. Clear and unambiguous communication of information to the customers. Handling queries on WhatsApp and chat on the udChalo website as well. Handling complaints and grievances and providing solutions. Communicating any complex issues, if any, to the Team Lead / Manager immediately. Follow communication procedures, guidelines, and policies. Following and adhering to the updates given by leads and trainers. Ensuing all the parameters of quality are met and exceeded while executing the job responsibility. Identifying and assessing customers' needs to achieve satisfaction. Provide accurate, valid, and complete information by using the right methods / tools. They have completed 10+2 from the recognized boards. Candidates pursuing a bachelor's degree through distance education can also apply. Between 1-2 years of experience demonstrated in the customer support department. Communication skills that allow you to inform, help, and advise customers clearly and to liaise effectively with other professionals. Listening skills, understanding exactly what customers require and problem-solving skills. Confidence, patience, politeness, tact, and diplomacy, when dealing with difficult situations Creative thinking, to be able to come up with new ideas to improve customer service standards. An ability to work well under pressure.
Role Title : Process Executive
Department : Customer Experience Team
Shift Timing : 24
- 7 (5 days working, Rotational Shifts)
People Reporting : No
Language : Proficient in Hindi & English (verbal & written both)
Job Location : Pune
Summary Of Job Responsibility
The employee would handle queries received through Calls / Chat / Emails related to fare enquiry, ticket booking, cancellation, and general questions related to our travel website. Around 90% of customers are Hindi-speaking however employee needs to be proficient in Hindi & English both.
Detail Of Job Responsibility
Accountability
Planning & Complexity
Experience & Education
Skills Required
English, Hindi, Problem-solving
Create a job alert for this search
Associate • Pune, India
Related jobs
- Promoted
Process Associate
Tata Consultancy Servicespune, maharashtra, in TCS BPS IS HIRING FOR Process Associate Webchat role at Pune!.Please go through the norms below before you apply.Job Role : Process Associate-Webchat.
Excellent communication skills.Candidates should...Show moreLast updated: 26 days ago
- Promoted
Program Associate
UplersPune, IN We are looking for a highly motivated • •Program Associate • • to support program operations, data-driven decision-making, and cross-functional coordination.
The ideal candidate will be skilled in mana...Show moreLast updated: 30+ days ago
- Promoted
- New!
Operations Associate
Ascentrapune, maharashtra, in Sherpa builds AI tools for consultants and corporate-strategy teams — software that accelerates high-value, expert work in consulting and professional services.
We’re an AI-enabled software company ...Show moreLast updated: 18 hours ago
- Promoted
Senior Process Associate ITP
ConfidentialPune, India Senior Process Associate ITP - Pune.Life Unlimited' At Smith+Nephew.We design and Manufacture technology that takes the limits off living.
This role is responsible for Finance operations role in Smi...Show moreLast updated: 8 days ago
- Promoted
Business Processes Associate Consultant
ConfidentialPune, India At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to h...Show moreLast updated: 3 days ago
- Promoted
Process Excellence Expert - OTC
AB InBev GCC IndiaPune, IN AB InBev GCC was incorporated in 2014 as a strategic partner for Anheuser-Busch InBev.The center leverages the power of data and analytics to drive growth for critical business functions such as op...Show moreLast updated: 4 days ago
- Promoted
Sr. Business Process Support Associate
ConfidentialPune, India About Ua / Uniform Advantage Brands.For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions.
We are proud to support our valued...Show moreLast updated: 8 days ago
- Promoted
Process Specialist
Enterprise Minds, IncPune, IN RMA (Return Material Authorization) Support Analyst.Notice Period : Immediate Joiners only.Must have Experience - RMA - Min 3 years).
Return Material Authorization (RMA) and Depot Repair Order proces...Show moreLast updated: 5 days ago
- Promoted
Senior Associate, Technical Operations
Albert Inventpune, maharashtra, in Albert‘s mission is to Digitalize the World of Chemistry, using data and machine learning to drastically accelerate the invention of new materials.
We are looking for individuals to join our strateg...Show moreLast updated: 4 days ago
- Promoted
Associate Director – Project Management (Process Engineering Simulation Team) | Process Engineer-Unisim,Aspen | Pune
UtthungaPune, Maharashtra, India We are looking for an experienced.Associate Director – Project Management.Process Engineering Simulation Team.The ideal candidate should have a strong background in.
Lead the Process Engineering Sim...Show moreLast updated: 4 days ago
- Promoted
- New!
Process Streamlining Specialist
MAGWEN Valves Private LimitedChākan, Republic Of India, IN MAGWEN Valves Private Limited is part of a global group founded in Magdeburg, Germany, with nearly three decades of expertise in delivering innovative flow control solutions.The company is renowned...Show moreLast updated: less than 1 hour ago
- Promoted
𝐎𝐩𝐜𝐞𝐧𝐭𝐞𝐫 𝐏𝐫𝐨𝐜𝐞𝐬𝐬
Saplings HRpune, maharashtra, in MES Consultants must have excellent technical abilities in order to successfully perform their job responsibilities.Applicable skills may include the following : .
Siemens Opcenter Execution process.M...Show moreLast updated: 24 days ago
- Promoted
- New!
Process Coordinator
MAGWEN Valves Private LimitedChakan, Maharashtra, India MAGWEN Valves Private Limited is part of a global group founded in Magdeburg, Germany, with nearly three decades of expertise in delivering innovative flow control solutions.The company is renowned...Show moreLast updated: less than 1 hour ago
- Promoted
Associate Process Manager
ConfidentialPune The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions.
The candidate must be able to identify discrepancie...Show moreLast updated: 30+ days ago
- Promoted
Process Specialist
Tata Consultancy ServicesPune, Maharashtra, India Walk-in Interview Opportunity in Pune • • Are you an experienced professional in AML - Transaction Monitoring & Sanction Screening.
Here's your chance to showcase your expertise at Tata Consultancy S...Show moreLast updated: 30+ days ago
- Promoted
International Process Associate
Oriental ConsultantsPune, Maharashtra, India Hiring Now : International BPO – Customer Support | Pune Location 📞.Are you ready to work in a global environment and build your career with a leading International BPO?.
Customer Support Executive ...Show moreLast updated: 2 days ago
- Promoted
Associate Director – Project Management (Process Engineering Simulation Team) | Process Engineer-Uni
UtthungaPune, Maharashtra, India About the Role We are looking for an experienced Associate Director – Project Management to lead our Process Engineering Simulation Team in Pune.
The ideal candidate should have a strong backgro...Show moreLast updated: 4 days ago
- Promoted
Associate, Financial Process Services
TresVistapune, maharashtra, in TresVista is a global enterprise whose business model is built to deliver enduring value.TresVista combines best practices, technology-enabled execution, and industry-leading talent to drive meanin...Show moreLast updated: 30+ days ago