Talent.com
This job offer is not available in your country.
Help Desk Analyst

Help Desk Analyst

ALIANDOIndia, India
6 days ago
Job description

Job Title : Help Desk Analyst

Department : Managed Services

Position Type : Full Time

Location : India Remote

Company Overview :

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

  • Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
  • Supervise monitoring tools
  • Diagnose and resolve incidents, requests or inquiries.
  • Escalate unresolved incidents to higher support levels following escalation protocols.
  • Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
  • Track and follow up on open tickets until resolution and closure
  • Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
  • Contribute to the knowledge base and standard operating procedures.
  • Identify recurring issues and propose preventive solutions.
  • Ensure SLA compliance and high-quality service delivery.
  • Participate in continuous improvement initiatives and IT service optimization projects

Qualifications :

  • Excellent communication and customer service skills
  • Strong problem-solving and analytical thinking.
  • Ability to work under pressure and manage multiple tasks.
  • Teamwork and collaboration with other support levels.
  • High attention to detail and documentation accuracy.
  • Willingness to learn and grow in IT infrastructure and service management.
  • Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
  • Ticketing tool - Jira Service desk knowledge will be a plus
  • Expertise 2-3 years
  • ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

    Create a job alert for this search

    Help Desk Analyst • India, India

    Related jobs
    • Promoted
    [Only 24h Left] Desktop Support Analyst

    [Only 24h Left] Desktop Support Analyst

    ITC InfotechIndia
    Job Opportunity Windchill Migration Architect at ITC Infotech.Location : Haridwar / Bangalore / Hyderabad / Pune / .Notice period : Immediate to 30 days only. End user support (not remote support) - Netw...Show moreLast updated: 18 days ago
    • Promoted
    Help Desk Engineer – L1

    Help Desk Engineer – L1

    Razileansnagpur, maharashtra, in
    Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Con...Show moreLast updated: 30+ days ago
    • Promoted
    APM Data Integration Analyst

    APM Data Integration Analyst

    TribolaTech IncNagpur, IN
    Title - APM Data Integration Analyst.This role ensures data integrity, integration, and governance across the APM ecosystem. The Data Integration Analyst will manage application metadata completenes...Show moreLast updated: 29 days ago
    • Promoted
    IT Help Desk Analyst

    IT Help Desk Analyst

    BetaTest Solutions Pvt LtdIndia
    Key Responsibilities : - Act as the first line of support for all IT-related requests, including hardware, software, networking, and enter...Show moreLast updated: 30+ days ago
    • Promoted
    ▷ Only 24h Left : Service Desk Analyst

    ▷ Only 24h Left : Service Desk Analyst

    HCLTechIndia
    INTERNATIONAL VOICE / NON VOICE is must.Excellent Communication with International Voice Support experience.Hands on experience in Mobility related Application & Desktop / General system related issu...Show moreLast updated: 30+ days ago
    • Promoted
    Dell Boomi ( Full-time at a Fortune 500 tech MNC )

    Dell Boomi ( Full-time at a Fortune 500 tech MNC )

    HARPNagpur, IN
    Dell Boomi Developer (5–8 years).Dell Boomi AtomSphere platform.This role requires hands-on experience in architecting and implementing complex integrations, strong problem-solving skills, and the ...Show moreLast updated: 6 days ago
    • Promoted
    Partner Deal Desk Analyst

    Partner Deal Desk Analyst

    Chattershotsnagpur, maharashtra, in
    We’re Hiring - Partner Deal Desk Analyst 🚀.Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations. This role is focused on validating partner deal regist...Show moreLast updated: 29 days ago
    • Promoted
    BDO RISE is Hiring - Service Desk Analyst - Senior Associate - Immediate joiners Preferred

    BDO RISE is Hiring - Service Desk Analyst - Senior Associate - Immediate joiners Preferred

    BDO RISE Private LimitedIndia
    Job Responsibilities : Provide first-level technical support to end-users via phone, email, or in-person interactions.Diagnose and resolve hardware, software, and network issues promptly to minimize...Show moreLast updated: 6 days ago
    • Promoted
    Service Desk Specialist

    Service Desk Specialist

    Sharp Brainsnagpur, maharashtra, in
    Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability. Provide first-line support for network incidents an...Show moreLast updated: 16 days ago
    • Promoted
    Help Desk Specialist

    Help Desk Specialist

    Crane Worldwide LogisticsIndia
    Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.The Help Des...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Immediate Start : Help Desk Analyst

    Immediate Start : Help Desk Analyst

    ALIANDOIndia
    ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 2 hours ago
    Service Desk & End User Support Engineer

    Service Desk & End User Support Engineer

    SmarTek21IN
    Quick Apply
    We are looking for experienced Service Desk & End User Support Engineers to provide Level 1 and Level 2 technical support across the enterprise. This role is critical in ensuring uninterrupted p...Show moreLast updated: 29 days ago
    • Promoted
    IAM Analyst

    IAM Analyst

    Dexian IndiaNagpur, IN
    Contractual Role / Freelancer-3 Months.Skills-IAM, Data analysis or validation (Excel, VLookup, Macro), Query Language (SQL or PowerShell) , Python (Good-to-Have). Need basic IAM conceptual Knowledge....Show moreLast updated: 21 days ago
    • Promoted
    Help Desk Analyst

    Help Desk Analyst

    ALIANDONagpur, IN
    ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U. For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 6 days ago
    • Promoted
    Service Desk Analyst

    Service Desk Analyst

    Tata Consultancy ServicesIndia
    Years of experience : 2-5 years.Atleast 3 years of experience handling Service Desk services.Fluency in English (Reading, Writing, Speaking) • Understand and responds in Business Communications • Go...Show moreLast updated: 30+ days ago
    • Promoted
    Workforce Management (Real Time Analyst)

    Workforce Management (Real Time Analyst)

    Gainwell TechnologiesNagpur, IN
    Greetings from Gainwell Technologies.A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distributi...Show moreLast updated: 20 days ago
    • Promoted
    Workforce Management (Frontline Analyst)

    Workforce Management (Frontline Analyst)

    Gainwell TechnologiesNagpur, IN
    Greetings from Gainwell Technologies !!!.A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distri...Show moreLast updated: 20 days ago
    • Promoted
    Oracle ERP Systems Analyst

    Oracle ERP Systems Analyst

    DigileNagpur, IN
    Systems Analyst – Oracle ERP Cloud / E-Business Suite (Financials).We’re looking for an experienced.Oracle E-Business Suite (Financials). The ideal candidate will act as a.Finance, IT, and cross-fun...Show moreLast updated: 6 days ago
    • Promoted
    Forward Deployed Analyst (Ex-IB / PE / HF / Buyside)

    Forward Deployed Analyst (Ex-IB / PE / HF / Buyside)

    ArcanaNagpur, IN
    Forward-Deployed Analyst – Portfolio Intelligence.Arcana builds institutional-grade analytics for leading hedge funds and asset managers. We’re hiring exceptional analysts to partner with portfolio ...Show moreLast updated: 30+ days ago
    • Promoted
    Oracle Sales Cloud Analyst

    Oracle Sales Cloud Analyst

    KPG99 INCNagpur, IN
    Offshore (Candidate have to work in EST time zone).The resource is expected to start in a few weeks from now.Technical expertise to work independently as an offshore resource.Good knowledge or (and...Show moreLast updated: 6 days ago