This job offer is not available in your country.
▷ Only 24h Left : Service Desk Analyst
HCLTechIndia30+ days ago
Job descriptionTo maintain high efficiency in handling escalated calls from L1 team. To resolve tickets within agreed SLA of ticket volume and time To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases To update worklogs and follow shift for escalation process and process compliance Handling all the queues efficiently and work towards case closure.
INTERNATIONAL VOICE / NON VOICE is must
- Excellent Communication with International Voice Support experience.
- Hands on experience in Mobility related Application & Desktop / General system related issues
- Good experience in Troubleshooting Outlook, VPN, Citrix, VDI related issues.
- In-depth experience knowledge on MS office / O365
- Experience in Telecom will be added advantage.
Roles & Responsibilities.
Create a job alert for this search
Service Desk Analyst • India
Related jobs
![▷ [Urgent] Senior Service Desk Engineer](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Lenovo%20India)
![▷ [Apply in 3 Minutes] BDO RISE is Hiring - Service Desk Analyst - Senior Associate - Immediate join](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=BDO%20RISE%20Private%20Limited)
Decskill was founded in 2014 with a clear mission : to add value through technological knowledge.Since then, we have been helping companies tackle the challenges of the digital world with business m...Show moreLast updated: 17 days ago
- Promoted
Service Desk Specialist
Sharp BrainsNagpur, IN Monitoring and Incident Management : .Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
Provide first-line support for network incidents an...Show moreLast updated: 17 days ago
- Promoted
Service Desk Analyst
HCLTechIndia INTERNATIONAL VOICE / NON VOICE is must.Excellent Communication with International Voice Support experience.Hands on experience in Mobility related Application & Desktop / General system related issu...Show moreLast updated: 30+ days ago
- Promoted
- New!
15h Left! Service Desk Specialist
EYEGLOBAL SOLUTIONS PVT. LTD.India Role Involved : SAP support via phone, email, or Chat contacts.Provide first-line investigation and resolution for common IT issues, including SAP-related queries such as login / access problems, navi...Show moreLast updated: 2 hours ago
- Promoted
Service Desk Specialist
EYEGLOBAL SOLUTIONS PVT. LTD.India Role Involved : SAP support via phone, email, or Chat contacts.Provide first-line investigation and resolution for common IT issues, including SAP-related queries such as login / access problems, navi...Show moreLast updated: 6 days ago
- Promoted
- New!
Service Desk Analyst (Immediate Start)
Tata Consultancy ServicesIndia Years of Experience - 2 to 5 years.IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services.
Fluency in English (Reading, Writing, Speaking) - Understand and respond...Show moreLast updated: 2 hours ago
- Promoted
IT Service Desk Excellence & Innovation Lead
KantarIndia Kantar is the world’s leading marketing data and analytics business and an indispensable brand partner to the world’s top companies, including 96 of the world’s 100 biggest advertisers.We have a co...Show moreLast updated: 16 days ago
- Promoted
IT Help Desk Analyst
BetaTest Solutions Pvt LtdIndia Key Responsibilities : - Act as the first line of support for all IT-related requests, including hardware, software, networking, and enter...Show moreLast updated: 30+ days ago
- Promoted
- New!
▷ [Urgent] Senior Service Desk Engineer
Lenovo IndiaIndia We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards.
As a Senior Managed Service Desk Engineer, your primary responsib...Show moreLast updated: 2 hours ago
- Promoted
Partner Deal Desk Analyst
Chattershotsnagpur, maharashtra, in We’re Hiring - Partner Deal Desk Analyst 🚀.Chattershots is looking for a Partner Deal Desk Analyst to support partner and reseller operations.
This role is focused on validating partner deal regist...Show moreLast updated: 29 days ago
- Promoted
Senior Service Desk Engineer
Lenovo IndiaIndia We are committed to providing exceptional 24x7 support to our customers, and this role is crucial to maintaining our high standards.
As a Senior Managed Service Desk Engineer, your primary responsib...Show moreLast updated: 30+ days ago
- Promoted
Manager, IT Service Desk
Citrin Cooperman India LLPIndia The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk.
This role oversees all Service Desk Supervisors and frontline sta...Show moreLast updated: 6 days ago
- Promoted
- New!
IT Service Desk Manager (15h Left)
Hectae Analytics and Software SolutionsIndia We’re seeking a skilled IT Service Desk Manager to lead Haass’s IT Service Desk.This role will oversee IT Service Desk support quality, drive service excellence,.
You will also provide guidance to a...Show moreLast updated: 2 hours ago
- Promoted
Service Desk Analyst
Tata Consultancy ServicesIndia Role - Service Desk Analyst Years of Experience -.IT Service Desk Operations Atleast 3 years of experience handling Service Desk services.
Fluency in English (Reading, Writing, Speaking) Understand ...Show moreLast updated: 30+ days ago
- Promoted
- New!
(Only 24h Left) Service & Ops Analyst
MSE TechnologyIndia At MSET, we are a leading Loyalty Services Company specializing in Next Generation Digital Solutions to propel client growth.
Since our inception in 2019, we have developed and operate a proprietary...Show moreLast updated: 2 hours ago
- Promoted
Workforce Management (Frontline Analyst)
Gainwell TechnologiesNagpur, IN Greetings from Gainwell Technologies !!!.A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distri...Show moreLast updated: 21 days ago
- Promoted
Workforce Management (Real Time Analyst)
Gainwell TechnologiesNagpur, IN Greetings from Gainwell Technologies.A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distributi...Show moreLast updated: 21 days ago
- Promoted
Help Desk Analyst
ALIANDONagpur, IN ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 7 days ago
- Promoted
Service Desk Engineer
KyndrylIndia This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Please do not contact the recruiter directly.Who We Are At Ky...Show moreLast updated: 1 day ago
- Promoted
- New!
▷ [Apply in 3 Minutes] BDO RISE is Hiring - Service Desk Analyst - Senior Associate - Immediate join
BDO RISE Private LimitedIndia Provide first-level technical support to end-users via phone, email, or in-person interactions.Diagnose and resolve hardware, software, and network issues promptly to minimize downtime.Conduct desk...Show moreLast updated: 2 hours ago
- Promoted
ServiceNow Business Analyst – Order Management / Data Migration (Freelance – 100% Remote)
Decskill EspañaNagpur, INRemote