Analyst / Senior Analyst- Accounts Receivable

Job Summary :

We are seeking an experienced and detail-oriented Analyst / Senior Analyst for Accounts Receivable to join our finance team. In this role, you will be responsible for managing the end-to-end accounts receivable process, ensuring timely and accurate invoicing, collections, and revenue recognition in line with our subscription-based business model. The ideal candidate will have experience working with recurring billing systems, revenue cycles, and an understanding of the unique challenges that come with managing accounts for a subscription service.

Key Responsibilities :

Subscription Billing & Invoicing :

Oversee and manage the billing process for recurring subscription services, ensuring timely and accurate invoicing in alignment with customer contracts and service terms.

Work closely with the sales / operations / customer success teams to ensure accurate contract data is reflected in the billing system (e.g., pricing, terms, renewals, add-ons).

Ensure that all billing is processed according to the agreed subscription schedules, with accurate application of discounts, credits, and taxes.

Accounts Receivable Management :

Manage the collections process for overdue subscription accounts, including following up with customers to ensure timely payments and resolve any payment issues.

Reconcile accounts and review aging reports to identify potential risks or disputes and recommend action plans.

Analyze and report on customer payment trends and account balances to provide insights into cash flow and potential credit risks.

Subscription Adjustments & Dispute Resolution :

Handle customer inquiries and disputes related to billing and subscriptions, working cross-functionally to resolve issues and ensure customer satisfaction.

Process adjustments, credits, and refunds as necessary in line with company policies and customer agreements.

Qualifications :

Bachelor’s degree in accounting, Finance, or related field, CPA or pursuing CPA is a must.

3-5 years of experience in accounts receivable, with a strong background in subscription-based models (SaaS, recurring billing, or similar industries).

Experience with recurring billing systems (e.g., Zuora, Stripe, Salesforce Billing, or similar).

Advanced Excel skills, ERP and automation tools experience is a plus (e.g., SAP, Oracle, NetSuite)

Excellent communication skills, with the ability to interact effectively with both internal teams and external customers

Experience with SaaS or subscription-based business models is a plus.

Strong problem-solving and analytical skills with a keen attention to detail.

Ability to manage multiple priorities and meet deadlines in a fast-paced environment.