Application Support Team Lead
Prudent Insurance Brokers Pvt Ltd.Haryฤna, Republic Of India, IN13 hours ago
Job descriptionOne of ๐๐ป๐ฑ๐ถ๐ฎโ๐ ๐ง๐ผ๐ฝ ๐ญ๐ฌ๐ฌ ๐๐ฒ๐๐ ๐ช๐ผ๐ฟ๐ธ๐ฝ๐น๐ฎ๐ฐ๐ฒ๐ ๐ณ๐ผ๐ฟ ๐ช๐ผ๐บ๐ฒ๐ป ๐ฎ๐ฌ๐ฎ๐ฑ! This honour reflects our unwavering commitment to fostering a culture where every woman can thrive and shine, and every voice is heard. Together, weโre building a future of ๐ด๐ฟ๐ผ๐๐๐ต, ๐ฒ๐พ๐๐ฎ๐น๐ถ๐๐, and ๐๐๐ฐ๐ฐ๐ฒ๐๐ for all team members!! Bachelorโs degree in Computer Science, Information Technology, or related field. 5+ years of experience in application support, with at least 2 years in a managerial role. Strong understanding of insurance processes and related applications. Familiarity with ITIL framework and ticketing tools (e.G., JSM). Excellent leadership, communication, and problem-solving skills. Experience with automation tools for ticket assignments and workload balancing. Knowledge of APIs, Postman, SOAP. Lead and mentor the support team, ensuring high performance and professional development. Allocate resources effectively to manage workload and meet SLAs. Oversee the resolution of application-related issues raised by users. Ensure proper ticket triaging, prioritization, and escalation to tech teams when required. Coordination with Partner Teams like Insurers, TPAs for the resolution of related issues. Implement and maintain ITIL-based support processes. Ensure compliance with company policies, data security standards, and regulatory requirements. Track key objectives such as ticket resolution time, first-response time, and user satisfaction. Prepare regular reports for management on team performance and application health. Identify recurring issues and work with development teams to implement permanent fixes. Suggest automation opportunities to improve efficiency and reduce manual effort.
About Us :
Prudent is a Composite Insurance Broker regulated by the Insurance Regulatory and Development Authority of India (IRDAI) and headquartered in Mumbai, India. Prudent is one of the leading insurance brokers in the country.
Recognized as :
- Great Place to Work โ 2024 and 2025 - This achievement reflects our unwavering commitment to a workplace where innovation, collaboration, and success go hand in hand;
thanks to each Prudent family member for being the driving force behind our success.
Job Summary / About the Role
The Application Support Manager will lead a team responsible for providing first-level support for business-critical applications used in insurance broking operations. This role ensures timely resolution of incidents, adherence to SLAs, and continuous improvement of support processes to deliver exceptional service to internal stakeholders.
Required Qualifications
Required Experience and skills
Key Responsibilities
Team Management :
Incident & Request Handling :
Process & Compliance :
Monitoring & Reporting :
Continuous Improvement :
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Application Support โข Haryฤna, Republic Of India, IN
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