Technical Application Support Engineer

(A) JOB SUMMARY :

We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team

(B) JOB RESPONSIBILITY :

• Provide technical support to users on GIS based application
• Handle all issues assigned by customer / user directly
• Evaluate issues, troubleshoot and provide resolution
• Ensure that all the operational processes and SLA are strictly followed
• Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
• Provide application support during outage / degrade or any enhancements.
• Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
• Need to interact with stakeholder regarding the resolution of issues.
• Perform incident / change / release management activities
• Troubleshoot end user problems
• Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
• Required to report to Customer Operational Manager.
• Ready to work in 24
• 7 shift (rotational on weekly / bi-weekly).

(C) QUALIFICATION & SKILLSET