Team Lead | International Voice | Assistant Manager

Hiresquad Resources is seeking an experienced Team Lead / Assistant Manager for an International Voice process. If you are currently a Team Leader in an International BPO and possess strong operational management skills, including handling attrition, shrinkage, CSAT, and SLA, we invite you to lead a dynamic team.

What We're Looking For

• Current Role : Must be currently working as a Team Leader on papers in an International Voice process .
• BPO Experience : Overall 3+ years in BPO / Contact Center domain is a must.
• Team Handling Expertise : Should have hands-on experience in Team Handling , specifically managing metrics like Attrition, Shrinkage, CSAT, and SLA Management .
• Communication : Excellent Communication Skills are essential.
• Shift Flexibility : Willingness to work in Rotational US Shifts .
• Availability : Immediate Joiners or candidates with a maximum of 1-month notice period are preferred.

Key Responsibilities (Implied from the role)

Perks & Benefits

Interested candidates can share their resume with HR Ankita at [HIDDEN TEXT] or call 8840819455.

Skills Required

International Bpo, Performance Management, Leadership Skills, Communication Skills, operational activities , Organizational Skills