Repairs Coordinator (India)

About Homeward

Homeward takes the 'what ifs' out of homebuying by creating financial products that give buyers and sellers certainty and convenience. We're a fast-paced, remote-first real estate startup that partners with real estate agents to offer innovative products and services, helping clients buy with cash, sell with certainty, and time their move, regardless of the market.

Founder and CEO Tim Heyl, owner of one of the fastest-growing agent teams in the country, started Homeward in 2018 to fix the antiquated and broken real estate process. Today, we offer bundled cash offers, mortgage, and title services in 13 states, enabling buyers and sellers to move with certainty and convenience.

We're a fully remote company with a diverse team spread across several countries - Grounded in three core values : The Golden Rule, One Team One Dream, and Calm Focus. Hear from our employees about what our values mean to them.

About the opportunity

The Repairs Coordinator is responsible for managing and overseeing repair and maintenance projects for residential properties. This role involves coordinating with vendors and contractors, ensuring timely completion of repairs, and maintaining quality standards. The ideal candidate will possess strong organizational skills, attention to detail, and effective communication abilities.

This is a temporary role that will last no longer than 6 months with an opportunity to become permanent.

This is a 40hr / week , Monday to Friday (8am - 5pm CT, MT or PT) position and may require occasional weekend availability.

In this role, you will :

• Manage the accurate ordering, budget management, sequencing, tracking, statusing, escalations, and submit invoice reconciliation for repairs that we order with local and national vendors
• Collect bids on make readies
• Coordinate dates across vendors and homeowners (or internal team members) to ensure repairs are scheduled to start in a timely manner
• Efficiently onboard new vendors, collecting critical contact info and onboarding documents (liability waivers, W9s, etc.)
• Meet with vendor relationship managers to review quality issues, escalations, or process challenges, triaging based on urgency and impact
• Work with vendors to solution and unblock repairs that are stuck or need extra muscle to provide leverage to the Market Sales Agents and GM
• Support Market Sales Agents through the repairs process, as needed.
• Prepare regular summary reports on project progress, budget, and issues that arise during the repair process.
• Assist with other repairs and maintenance related projects

What you'll bring :

Value-Driven Employee Experience

THE GOLDEN RULE . It's simple : Treat others the way we want to be treated. Whether we're dealing with colleagues or customers, we don't prioritize money or growth over people, and we practice empathy at every opportunity.

CALM FOCUS . We work in tech and build solutions for real estate. Both are fast-paced and stressful industries. But by focusing on the larger objective rather than rushing from one task to the next, we can create solutions our customers love.

ONE TEAM, ONE DREAM . Big problems require big solutions. We look at our customers' experiences holistically and recognize that solving them requires collaboration across teams and our three affiliate companies — Homeward, Homeward Mortgage and Homeward Title.

Skills Required

Budget Management