Chief of Staff

Chief of Staff (Business & Customer Success)

Location :

Aerocity, Delhi (Hybrid; frequent client site visits)

Experience : 5–6 years

Compensation :

₹12–15 LPA (fixed). Performance incentives / bonuses can be added based on BD & JV outcomes.

About Pinnacle Growth Consulting

Pinnacle Growth

Consulting

partners with high‑growth D2C and eCommerce brands to accelerate their business through strategy, digital marketing, performance optimization, and data‑driven decision‑making. We’re a performance‑first consulting firm committed to delivering measurable outcomes, not just reports.

Role Overview

You’ll be the Founder / CEO’s strategic right hand and—when needed—the acting business head on key accounts or initiatives. You will :

Drive strategic programs end‑to‑end, translate goals into roadmaps, and hold teams accountable.

Act like BD : open doors, take commercial calls, structure proposals, and progress JVs / partnerships.

Lead high‑touch client success : meet clients on‑site, listen deeply, solve bottlenecks, and protect SLAs.

Maintain the operating rhythm (OKRs, reviews, dashboards) across marketing, finance, and operations.

This role suits a consulting‑trained operator who loves execution, cross‑functional problem‑solving, and being out with customers.

What You’ll Own

1. Strategy & Execution

Work with the Founder to create annual and quarterly OKRs.

Run weekly and monthly business reviews and post-project evaluations.

Turn ideas into clear plans and assign ownership for execution.

2. Business Development & Partnerships

Identify and connect with potential D2C / eCommerce clients.

Create proposals, shape commercials, and lead initial conversations.

Build and manage partnerships with agencies, tech vendors, and other key partners.

Handle proposal timelines, negotiations, and approvals.

3. Client Success & On-Site Leadership

Be the main contact for 3–5 major accounts.

Ensure smooth delivery, protect margins, and maintain client satisfaction.

Visit clients regularly to understand problems and find solutions.

Conduct quarterly reviews with clear outcomes and ROI discussions.

4. Operations & Efficiency

Build and improve processes from client onboarding to cash collection.

Implement project management systems to track timelines and risks.

Solve delivery issues using process improvements or automation.

5. Data & Business Intelligence

Define key performance metrics like growth, ROAS, CAC / LTV, and margins.

Create live dashboards (Sheets / Looker / Power BI) with weekly updates and insights.

Build simple forecasting models for revenue and resource planning.

6. People & Culture

Support hiring for critical roles and create clear job scorecards.

Promote a strong team culture based on ownership, recognition, and continuous improvement.

7. Executive Support

Prepare the Founder for key meetings with concise briefs and data.

Represent the Founder in meetings when needed.

Qualifications

Must‑haves

5–6 years in consulting / strategy / operations (D2C / eCom / startups preferred).

Strong business fundamentals : funnels, unit economics, P&L basics, pricing, contracts.

Evidence of owning cross‑functional programs to outcomes.

Excellent written & verbal communication; C‑suite‑ready decks and data storytelling.

Comfortable being on‑site with clients; willing to travel frequently.

Nice‑to‑haves

MBA (Tier‑1 / Tier‑2) or equivalent rigor.

Hands‑on with PM tools (Asana / Jira), spreadsheets / SQL basics, and BI (Looker / Power BI / Data Studio).

Exposure to marketplace / Shopify ecosystems, ad platforms, CRM / marketing automation.

Working Model

Base location : Aerocity, Delhi. Hybrid (in‑office 3–4 days / week) with frequent client site travel.

Occasional evening / weekend support during launches or escalations.

High‑trust, outcome‑first culture; autonomy with accountability.