Client Services Team Leader

Company Description

IVS Study Links is the leading educational consultancy in Kerala, India with over a decade of experience. Our team of experts guides students through the entire process, helping them find the best-fit universities. Known for our personalized approach, we ensure every student's unique needs and goals are met. Our commitment to excellence has earned us a reputation as the No. 1 consultancy in the state.

Role Description

This is a full-time on-site role for a Team Leader, located in Kozhikode. The Team Leader will be responsible for managing a team of counselors, overseeing the day-to-day activities, and ensuring that clients receive the highest level of service. The role involves setting goals, conducting training sessions, monitoring performance, and providing feedback. Additionally, the Team Leader will be involved in developing strategies to improve client satisfaction and operational efficiency.

Qualifications

• Leadership and Team Management skills
• Strong Communication and Interpersonal skills
• Experience in Client Relationship Management and Customer Service
• Ability to develop and implement strategies
• Strong organizational and multitasking skills
• Problem-solving and decision-making abilities
• Bachelor’s degree in Management, Education, or a related field
• Previous experience in educational consultancy or a similar field is a plus