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Head of Operations
Head of OperationsRandstad India • Kolkata, West Bengal, India
Head of Operations

Head of Operations

Randstad India • Kolkata, West Bengal, India
4 hours ago
Job description

The Hotel Operations Head or Group Operations Head (For Multi Unit Hotel) is a senior leadership role responsible for overseeing the day-to-day operations of a group of hotels. This position ensures that the properties within the portfolio are running smoothly efficiently and profitably while maintaining high standards of guest satisfaction.

Key Responsibilities :

  • Operational Management :

Supervise all aspects of hotel operations including front office housekeeping food and beverage maintenance and guest services.

  • Support the General Managers in the overall management and strategic direction of the hotel assuming the responsibilities of the General Manager in their absence.
  • Assist in the preparation presentation and subsequent achievement of the hotels annual Operating Budget Marketing & Sales Plan and Capital Budget.
  • Ensure consistent service standards are met across all departments.
  • Monitor performance metrics to assess operational efficiency.
  • Team Leadership :
  • Lead and manage a team of department heads providing guidance support and training.

  • Foster a collaborative and positive work environment across the hotel group.
  • Conduct regular staff meetings to ensure smooth communication between departments.
  • Financial Management :
  • Oversee the hotel s budget controlling costs and maximizing profitability.

  • Analyse financial reports forecast revenues and implement strategies for cost control.
  • Ensure proper pricing strategies and revenue management practices are in place.
  • Ensuring achieving budgeted GOP NOP EBITDA of all the hotels assigned for.
  • Managing the Guest Experience
  • Reviews guest feedback with management team and ensures appropriate corrective action is taken.
  • Responds to and handles guest problems and complaints.
  • Stays visible and interfaces with on a regular basis to obtain feedback on quality of product service levels and overall satisfaction.
  • Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
  • Strategy and Growth :
  • Develop and implement operational strategies for improving hotel performance.

  • Work closely with senior management to align hotel operations with the overall corporate strategy.
  • Drive the hotel s growth by identifying opportunities for expansion or renovation.
  • Compliance and Quality Control :
  • Ensure the hotel complies with all relevant health safety and environmental regulations.

  • Maintain high standards for quality control in guest services food safety and housekeeping.
  • Technology and Innovation :
  • Introduce and implement new technologies that improve operational efficiency guest experience and revenue management.

  • Stay updated on industry trends and competitors incorporating best practices.
  • Key Skills

    Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,Taxonomy

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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    Head Of • Kolkata, West Bengal, India

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