Customer Service Specialist

Company Description

Little Muffet is an online store dedicated to providing stylish and comfortable clothing for kids, making shopping easy for parents. Inspired by the lack of appealing children's clothes in India, the brand was founded by Anchal Dhanuka. We are committed to top-notch customer service and value suggestions and comments that help us improve. Located in Mumbai, the company offers a seamless and enjoyable shopping experience.

Role Description

This is a full-time on-site role for a Customer Service Specialist located in Mumbai. The Customer Service Specialist will handle day-to-day tasks including providing excellent customer support, ensuring customer satisfaction, and managing phone communications with customers. You will resolve customer inquiries, maintain a positive customer experience, and work closely with other team members to enhance service quality.

Qualifications

Customer Support, Customer Satisfaction, and Customer Service skills

Excellent Phone Etiquette and Customer Experience skills

Strong communication and interpersonal skills

Ability to work in a team and independently

Experience in the retail or fashion industry is a plus

Bachelor's degree in any field is